Experience

Brigham Young University–Hawaii

• United States
• Higher Education
• 700 & Above Employee

• Office Administrative Assistant

  • Aug 2018 - Dec 2019

  Supervised the counter area of the office consisting of 1 part-time employee, 1 shared unit employee, and 3 student assistants to ensure that the records of the students are efficiently and accurately updated, maintained, and reported. Maintained confidentiality, executed and managed the complex job processes in PeopleSoft relating to students' account information. Supervised the counter area of the office consisting of 1 part-time employee, 1 shared unit employee, and 3 student assistants to ensure that the records of the students are efficiently and accurately updated, maintained, and reported. Maintained confidentiality, executed and managed the complex job processes in PeopleSoft relating to students' account information.



Polynesian Cultural Center

• United States
• Leisure, Travel & Tourism
• 700 & Above Employee

• Audio Mixer

  • Apr 2017 - Jun 2018

  Set up microphones, speakers, risers and other musical equipment for live performances. Worked with musicians and another audio person to synchronized the Canoe Pageant show. Operated the mixing board, manipulated sound frequencies to produce exceptional audio performance.

• Theater Stage-hand

  • Aug 2016 - Mar 2017

  Responsible for setting up and taking down props and instruments used in the show. Ensured props are affixed properly, and that props are present at the beginning of the scene and taken away at the end. Dismantled scenery and other set pieces, cleaned up the stage area before and after the performance.



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Apr 2014 - Jun 2016

  Under the Jetstar account, I Processed reservations for hotels, rental cars, flights, convention centers, and other services and helped customers enjoy their travel vacations and business trips. Resolved scheduling conflicts and other issues as they come up. Advised current and prospective clients about destination options, including the pros and cons of each. Observed strict confidentiality when handling billing processes. Under the Jetstar account, I Processed reservations for hotels, rental cars, flights, convention centers, and other services and helped customers enjoy their travel vacations and business trips. Resolved scheduling conflicts and other issues as they come up. Advised current and prospective clients about destination options, including the pros and cons of each. Observed strict confidentiality when handling billing processes.



Panasiatic Solutions

• Outsourcing/Offshoring
• 200 - 300 Employee

• Technical Support Representative

  • Mar 2012 - Apr 2013

  Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnosed and resolved technical hardware and software issues involving internet connectivity, phone service, and internal accounts. Followed standard processes and procedures; Identified and escalate priority issues per Client specifications, and transferred… Show more Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnosed and resolved technical hardware and software issues involving internet connectivity, phone service, and internal accounts. Followed standard processes and procedures; Identified and escalate priority issues per Client specifications, and transferred calls to the appropriate resource/service department. Show less Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnosed and resolved technical hardware and software issues involving internet connectivity, phone service, and internal accounts. Followed standard processes and procedures; Identified and escalate priority issues per Client specifications, and transferred… Show more Interacted with customers to provide and process information in response to inquiries, concerns, and requests about products and services. Gathered customer’s information and determine the issue by evaluating and analyzing the symptoms. Diagnosed and resolved technical hardware and software issues involving internet connectivity, phone service, and internal accounts. Followed standard processes and procedures; Identified and escalate priority issues per Client specifications, and transferred calls to the appropriate resource/service department. Show less