Key Account Manager

• Sep 2021 - Present

• Developing and maintaining strategic long-term relation with key accounts, • Researching key companies needs and wants, ensuring timely delivery of products, • Suggesting solutions to customers queries and questions, • Researching and sourcing new potential clients, • Analyzing key account metrics, and playing a crucial role in generating new sales for the company. • Developing and maintaining strategic long-term relation with key accounts, • Researching key companies needs and wants, ensuring timely delivery of products, • Suggesting solutions to customers queries and questions, • Researching and sourcing new potential clients, • Analyzing key account metrics, and playing a crucial role in generating new sales for the company.

Hr and Compliance

• Mar 2020 - Sep 2021

Floor Manager

• Jan 2017 - Mar 2017

Team Leader and Cordinator

• Jan 2007 - Jul 2016

Worked in Mobilink as Team Lead and Cordinator. • Manage and support people in terms of employee performance / documentation / conflict management. • Perform the tasks of monitoring, organizing, and coaching team on a daily basis. • Manage and handle a team of 15 to 18 CCRs and achieve KPIs for qualitative & quantitative targets as assigned. • Draft general reports on performance and targets of team members as well as ensure that they exceed the targets. • Maintain service, talk/wrap time, data, and both client and consumer satisfaction levels. • Hire, train/develop, motivate, coach, evaluate and retain call centre staff. • Conduct one on one coaching/appreciation session with each team member and provide positive/constructive feedback.

Customer Service Officer

• Jan 2005 - Jan 2006

• Assisting VIP Gov. Officials in their queries and complaints regarding NTC Phone lines. • Assisting Gov. Officials in international /nationwide call booking service. • Assisting VIP Gov. Officials in their queries and complaints regarding NTC Phone lines. • Assisting Gov. Officials in international /nationwide call booking service.