Senior Operations Manager for Asia Pacific

• Dec 2022 - Present

Project Management Unit Lead

• Feb 2022 - Present

- I designed and developed the project governance framework that includes routines, reporting, risk and issue management, and project management control processes for a Bloomberg Global Mayors Challenge programme, to support 15 cities worldwide to demonstrate solutions to key global issues such as sustainability, equity, and inclusion. - To ensure the project team's accountability, I closely engage with the 20+ people in the team from 10 different countries to monitor progress, risks, issues, and opportunities and enable an organic collaborative problem-solving culture.- I lead the document and knowledge management process, two foundations that enable the project team to share lessons learned collectively, supporting the efforts to deliver impacts. Show less

Delivery Leader

• Aug 2020 - Present

Delivery Associates (DA) is the leading public sector advisory group focused on delivering impact to people. DA partners with governments, public and social sector organizations, and philanthropies to create measurable public value for citizens by using Deliverology®. - In 2020-2021, I have also worked closely with the first National Plastic Action Partnership (NPAP) country Secretariat in Indonesia to make progress on their target of reducing marine plastic waste by 70% by 2025. In this role, I helped the Secretariat establish four task forces—financing, innovation, metrics, and behavior change. In addition, I supported other NPAP countries: Ghana and Pakistan. This work was rewarding for me both personally and professionally. - In 2021, I led the Liveable Cities Dashboard Philippines project, consolidating multiple data sources to provide residents, funders, and city leaders with an interactive visual profile of 146 cities in the Philippines. Using the dashboard, cities can effectively engage stakeholders, including city and national agencies, businesses, academes, NGOs, and citizens.- I also supported the Uzbekistan Education Reform Program (UERP). Together with the team, we identified best practices and advice on tailoring to Uzbekistan, trade-offs between policy options, engage with stakeholder groups and donor support, and support for COVID-19 schools reopening. We have facilitated 10+ webinars for school principals across the country, attended by total 3000+ participants. Show less

Project Manager

• Mar 2017 - Dec 2019

Client : Gesellschaft für Internationale Zusammenarbeit (GIZ) – March to Nov 2017 Role : Project Manager for the AIPA Connect Roadshow and Service Maintenance In 2012 GIZ and ASEAN Inter-Parliamentary Assembly (AIPA) signed an agreement to strengthen the parliamentary normative and control functions of member parliaments of AIPA and to support ASEAN to achieve its goal of establishing the ASEAN Community. One of the initiatives was the development of a collaborative portal called AIPA Connect. Task performed in the project: • Conduct Basic Orientation for Users of AIPA Connect in Ten Member Parliaments’ Secretariat. • Directly allocate and manage project resources; • Manage risks and issues throughout project duration; • Ensure project important milestones are achieved on schedule; • Establish and monitor maintenance and support governance Show less

Project Manager

• Jan 2016 - Aug 2019

Client : Millennium Challenge Account Indonesia (MCA-I), 2016 - now Role : Project Manager for Integrated Management Information System (IMS) development MCA Indonesia is a trustee institution formed by the Government of Indonesia and Millennium Challenge Corporation USA as the grant management institution in accordance with the Compact grant, which aims to reduce poverty through economic growth in Indonesia. The grant is used to fund three projects: Green Prosperity, Community-Based Health and Nutrition to Reduce Stunting, and Procurement Modernization. Task performed in the project: • Set technical approach and project strategies to achieve project deliverables on schedule and meeting client’s requirement; • Directly allocate and manage project resources; • Oversee and direct project team in delivering/ implementing project assignment in all project phases; • Manage risks and issues throughout project duration; • Ensure project important milestones are achieved on schedule; • Manage internal project communication and liaise with client; • Manage technical aspect of system development using Agile method with external vendors • Establish and monitor maintenance and support governance Show less

Senior Consultant

• Apr 2014 - Sep 2015

Client : PETRONAS Carigali, Project Name : TIPS 1. Role : Lead of Programme Management reporting • Reporting directly to Programme Director • Provided monthly programme report that consists of overall progress of key activities of seven interrelated projects in the programme. Report submission was to the project sponsor, one of PETRONAS Executive VP. • Managed bi-weekly programme update and visibility to the clients through meeting with main stakeholders. • As the single source of programme reporting of the PMO officer in the programme • Engaged in Programme Charter live update as requested by programme sponsor. 2. Role : Project Planner • Reporting directly to Program – Planning & Reporting Manager • As main planner on two projects in the programme in which tasks include: track deliverables and main milestones, identify potential issue and risk, provide project visibility report to clients, and follow up actions agreed within the clients. • Engaged in clients’ internal meeting in regards to the project and assisted on meeting follow up. 3. Role : Business Analyst for TIPS PETRONAS PMO System Enhancement • Reporting directly to Planner Head • EPMPro is a customised and centralised web based platform operates at strategic level that helps to manage the Project Management processes in PETRONAS. • Managed the development team consisting of Technical analyst and developers. • Communicated with the clients to understand the requirements and interpret them to the team for accurate and effective development. • Monitored enhancement progress of the team to meet the deadline Show less

Project Manager, Group Commercial Development

• Jan 2011 - Sep 2013

- Project managed Web Based Application Project for Global roll-out in 10 different countries including: Bangladesh, China, Egypt, Indonesia, India, Honduras, Hong Kong, Turkey, Mexico, and Vietnam.- Project managed SAP-Digital Interface Project for China, Indonesia, Honduras, Mexico, and Vietnam.- Involved in blueprint process for the new Web Based Application Project- Worked intensively and monitored developers in India and US for the design application, user interface testing, and end to end testing during development stage- Developed Standard Operating Procedures for business processes for pilot market in China and Sri Lanka- Lead the Change Management process driven by the project for pilot market in Shenzhen, China- Drive and support the process changes in China involving marketing, customer service, and productionAchievement:Contributed to the increase of KPI in:- service leadtime from 5 days to 3 days- potential production cost saving up to 40%- improving system usage utility from 30% to 75% Show less

SAP PP Power User and Sample Development Manager

• Mar 2008 - Dec 2010

- Developed initial process flow plan of system set up for Production Planning module- Support SAP activities from blueprinting resolutions, functional/technical assessment, up to testing with experience of one full cycle project integration and implementation- Lead the SAP roll-out for 2 cycles Production in Indonesia.- Assisted the SAP roll-out process for Production in Vietnam.- Lead the SAP interface project to 3 internal system in Production in Indonesia. 2 of which were adopted by other countries as a benchmark.- First line SAP Support to end users for issues raised in Production Planning, - Maintain master data for SAP and its interfaced internal system,- Work with Coats Global team for development of new product and new introduced processAchievements:- Achieved SAP implementation target in 5 months (from target of 6 months)- Identified as the fastest implementator with the least issues for SAP roll out in Production amongst 5 other countries in Asia.- Recognised as the highest contributor in internal process improvement in regards to system change management aspect (non SAP to SAP). Show less

Sample Development Coordinator

• Jan 2006 - Mar 2008

- Lead the division of 20 people focusing on Key Performance Index achievement- Conducted continuous development Projects for more effective process- Ensured the quality of samples sent to customer met the high specified standard- Ensured the process comply with ISO 9001-2000(8) and set up proper Standard Operating Procedures in place- Maintained internal system database and user troubleshooter- Actively involved in external communication from sites in another countriesAchievements: - The division becomes the benchmark for company’s global best practices in 2007- Quality prize from SGS Quality Network 2007 for waste elimination project Show less

Colour Technician

• Aug 2004 - Dec 2005

- Responsible for Coats Global System database - Provided full training and guidance to System Users- Communicated with Coats UK Global Team as system power user- First line communication with Global Team for updating system issues- Monitor and review trainees progress by thoroughly assessing the system application

Retail Assistant

• Jan 2002 - Jul 2004

- Assist buyers on the shop floor - Ensure that all goods were ready stocks - Assist buyers on the shop floor - Ensure that all goods were ready stocks

Part Time Britzone Magazine Correspondence

• Mar 2003 - Mar 2004

- Wrote bi-monthly article about student life in UK - Submitted the report in tight deadline to British Council Jakarta - Updated new issues related with student life in Manchester - Corresponded with other UK-native representatives to discuss topic related to student life - Wrote bi-monthly article about student life in UK - Submitted the report in tight deadline to British Council Jakarta - Updated new issues related with student life in Manchester - Corresponded with other UK-native representatives to discuss topic related to student life