Faraaz Williams

Products Support Engineer at EasyPay
  • Claim this Profile
Contact Information
us****@****om
(386) 825-5501
Location
ZA
Skills

Topline Score

Topline score feature will be out soon.

Bio

Generated by
Topline AI

You need to have a working account to view this content.
Join now
You need to have a working account to view this content.
Join now

Credentials

  • AWS Technical Essentials
    Amazon Web Services (AWS)
    Mar, 2021
    - Nov, 2024
  • Linux Essentials
    Linux Essentials Certified Engineer
    Sep, 2015
    - Nov, 2024

Experience

  • EasyPay
    • Information Technology & Services
    • 1 - 100 Employee
    • Products Support Engineer
      • Sep 2017 - Present

      I have 13 years progressive experience in one of the largest bank-independent financial switches in Southern Africa. EasyPay - NET1 which focuses on the provision of high-volume, secure and convenient payment, prepayment and value-added services to the South African market. I am a self- starter, with an analytical approach at handling customer inquiries and building relationship with internal and external clients, resolving conflicts quickly. Skills • Customer service - provide step-by step technical help, both written and verbal • Problem solving – ability to diagnose and troubleshoot technical queries • Flexibility - Hands-on experience with Windows/Linux/Windows Server OS environments • Tech-Savviness • Project management - Understanding of MySQL or other database systems • Hands-on experience with Windows/Linux/Windows Server OS environments • Understanding Unix/Linux environment • Ability to prioritize tasks based on urgency and importance • Understanding/Experiences in scripting • Diagnosing and resolving operating system, hardware and software program problems to root causes • Technical monitoring of daily performance of technical systems • Work with software developers, project managers and architects to resolve production and support issues • AWS • Experience with support ticketing systems such as Freshdesk • Mentor junior and intermediate support engineers • Updating the Wiki with relevant technical support documentation

  • EasyPay/Net1
    • Cape Town Area, South Africa
    • Information Technology Operations Team Lead
      • Jul 2007 - Aug 2017

      Professional Skills • Microsoft office Advanced • Operating systems, Networking & Hardware • Linux and Windows application • Supervise & setup all monitoring systems • Ensure that production and batch Data logs analysis • Log, escalate all EFT, batch, ad hoc problems • Report any system degradation or suspected hardware/ software problems • Dispatching of reports • Ensure system & batch monitoring and procedures are adhered to. • Delegate these tasks when responsible for the shift. • Build team spirit, efficiency & order on shift. • Train & coach operators in new and current developments & assist with documentation • Familiar with and ensure all security & access procedures are in place

Community

You need to have a working account to view this content. Click here to join now