Direct Support Professional

• Oct 2019 - Present

● Conceptualize care plans for adult group home residents with developmental and cognitive disabilities and monitor daily signs in physiological functioning, mood, and body language, decreasing risk by 100%. ● Facilitate the daily operations of the residence per regulatory requirements, facility policy, and quality program standards. ● Administer medication per Five Rights and coordinate meal preparation per treatment plan specifications, achieving a 99% patient satisfaction rate. ● Streamline workflow optimization to meet the residents’ household maintenance needs with varying degrees of motor impairment, increasing operational efficiency by 88%+. ● Log behavioral anecdotes to track social-emotional learning progress and accurately prepare physician reports while observing 100% patient confidentiality. ● Correspond with cross-functional teams on resident readiness for employment and job placement opportunities, focusing on developing high-performing teams. ● Complete and update all daily, weekly, and monthly records, reports, logs, casework notes, administrative paperwork, fiscal reports, and medical records accurately, timely, and professionally. ● Develop and implement plans for individuals to reach greater independence, meet their daily goals, and achieve community integration. Show less

Administrative Assistant-Ophthalmology

• Nov 2021 - Jun 2023

● Scheduled 35-40 surgical procedures weekly for two ophthalmologists, including IME/depositions and urgent patient cases, enhancing departmental operational flow.● Trained over five new hires by developing learning materials to eliminate skill gaps in meeting patients' needs and fostering a strong work ethic that enhances service delivery.● Developed policies and procedures to establish best practices that optimize patient care and eliminate errors and poor communication in medical decisions.● Verified the accuracy and updated patients’ demographic and insurance information on the electronic medical records, facilitating coordinated and efficient care.● Partnered with multiple health institutions to effectively manage patient referrals, reduce clinical errors and ensure optimal utilization of specialists throughout the patient healthcare continuum. ● Managed documentation to ensure 100% accuracy and completeness of patient treatment information, including diagnosis and payment information, disseminating prompt and accurate information to clients while enhancing compliance.● Assisted many patients with Medicaid and Medicare services to ensure scheduling and coverage were completed correctly.● Handled Medicaid patient transfers to facilities out of state if deemed untreatable by the physician. ● Directed new staff on healthcare best scheduling practices to streamline the patient appointment process and reduce the patient wait time, increasing patient satisfaction by 32%+.● Leveraged Epic systems, including EMR/EHR, to deliver safe, high-quality care based on predictive analytics and embedded decision-making tools, improving physicians’ productivity and effectiveness. Show less

Patient Service Representative

• Oct 2020 - Nov 2021

● Established and maintained client relations by greeting customers and facilitating exceptional and superior customer service, improving satisfaction scores by 90%+.● Recorded patient information while adhering to the employer’s policies and procedures, including medical history and billing and insurance information, accelerating the initiation of the patient treatment process.● Managed the facility’s database to ensure the safety and security of medical records while enabling users to share and access information seamlessly.● Created awareness of the hospital's protocols, policies, and procedures to ensure compliance and efficiency within the facility's daily operations.● Deployed effective communication to relay accurate billing and payment information to patients daily, mitigating payment delays by 53%+.● Addressed multiple patients’ concerns diligently and professionally to de-escalate issues and restore patient confidence and trust, enhancing the facility’s brand image.● Enhanced patient treatment experience by capitalizing on Epic system functionalities to spearhead referral services, facilitate effective patient monitoring, and streamline the billing and payment process. Show less

Patient Care Technician

• Jun 2019 - Aug 2020

● Established a clean and safe environment while observing all personal protective equipment standards and infection control practices. ● Escalated complex equipment discrepancies, completed minor repairs, submitted work requests, and maintained equipment records. ● Reviewed physical needs, monitored patients' physical condition, administered medication per Five Rights, and arranged medical appointments according to assigned medical care standards. ● Supervised and assess vital changes in patients and conditions by monitoring vital signs, symptoms, and test results. ● Conducted registry of new patients and verified the accuracy of 100% of customer information and prescriptions. ● Managed documentation of patient’s medical history and related background information for easier decision-making and to ensure regulatory compliance. Show less

Security Officer

• Nov 2013 - Jun 2019