Fanny Susanto
Operations Coordinator at Melbourne Marriott Hotel- Claim this Profile
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Indonesian Native or bilingual proficiency
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English Professional working proficiency
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Chinese Elementary proficiency
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Teochew Native or bilingual proficiency
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Malay Professional working proficiency
Topline Score
Bio
Credentials
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Responsible Service of Alcohol Program
Victorian Commission for Gambling and Liquor RegulationJul, 2019- Sep, 2024 -
Basic Food & Beverage Operations
Management Development Institute of SingaporeFeb, 2018- Sep, 2024 -
Basic Front Office Operations
Management Development Institute of SingaporeFeb, 2018- Sep, 2024 -
Professional Conference Management Course
Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS)Jan, 2018- Sep, 2024 -
Professional Exhibition Management Course
Singapore Association of Convention & Exhibition Organisers & Suppliers (SACEOS)Jan, 2018- Sep, 2024 -
Value of Success
Management Development Institute of SingaporeSep, 2017- Sep, 2024
Experience
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Melbourne Marriott Hotel
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Australia
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Hospitality
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1 - 100 Employee
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Operations Coordinator
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Aug 2022 - Present
Leading the score 8 out of 10 on booking.com with more than 500 reviews and elected as Heart of the House, Employee of the Quarter on Q1 2023. - Facilitating cross-channel feedback from guests and employees to management and executive teams within guestVoice and booking.com platform - Working along department heads to achieve departmental goals and reporting directly to the general manager - Assisting general manager on daily meeting agenda's and VIP lists - Handling office tasks, such as filling, delivering mail, answering emails and phone calls on behalf of general manager, and data entry - Assisting on organizing associate's activities within the hotel, including associate's orientation session, monthly birthday cards, & work anniversary gift - Supporting company leadership team by observing, reviewing, and conducting analysis on daily basis to identify inefficiencies and effectiveness on areas where improvements could be made through overall performance - Supervising administrative department activities for staff members, including onboard hotel tour, preparing associates fingerprint, and organizing access cards for hotel associates - Coordinating schedules and managing calendars for multiple parties to ensure that activities are properly arranged with no conflicts - Making travel arrangements and preparing documents, presentation materials, and facilities for meetings - Entering and updating company, employee, and client records - Directing, reviewing, and optimizing hotel operations to increase accuracy, productivity, and efficiency and reduce costs - Planning purchases and handling contracts - Assisting finance department, including managing invoices along with Account Payable and providing financial records - Liaise with associates from all departments at all levels - Planning and designing internal events and activities - Assisting on providing design for internal marketing purposes, including weekly musician poster and internal event Show less
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David Jones
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Australia
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Retail
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700 & Above Employee
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Sales Professional in Men’s Business Shirts and Accessories
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Feb 2021 - Mar 2023
Men’s Business Shirts and Accessories• Associating with different brand’s product (Alexander McQueen, Alta Linea, Armani Exchange, Balenciaga, Bally, Bellroy, Ben Sherman, Calvin Klein, David Jones, Deadly Ponies, Emporio Armani, Geoffrey Beene, Hugo Boss, Lacoste, Montblanc, Paul Smith, Polo Ralph Lauren, R.M. Williams, Ted Baker, and Tommy Hilfiger)• Checking, locating and organizing stocks• Handles customers inquiries• Handles customer payment through EFTPOS• Handles refund and gift card payment• Restocking and organize goods Show less
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Sales Professional in Men's Loungewear, Undergarment, and Socks
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Dec 2020 - Jan 2021
Men’s Loungewear, Undergarment, and Socks• Associating with different brand’s product (Bamboozld, Bonds, Calvin Klein, Champion, D Squared, David Jones, Emporio Armani, Mitch Dowd, Nike, Paul Smith, Polo Ralph Lauren, Ted Baker, Tommy Hilfiger, and 2(X)IST).• Checking, locating and organizing stocks• Handles customers inquiries• Handles customer payment through EFTPOS• Handles refund and gift card payment
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Sales Professional in Foodhall
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Nov 2020 - Dec 2020
Green Produce Department• Handles customers inquiries• Handles customer payment through EFTPOS• Maintaining the displayed product’s quality• Restocking and organize goods
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The Meat & Wine Co
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Hospitality
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1 - 100 Employee
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Host Assistant & Reservations Agent
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Sep 2019 - Nov 2020
- Replies customers emails and handles phone calls for reservation for Seagrass Hospitality Group branches on Victoria Region
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Host Assistant
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Jul 2019 - Nov 2020
- Handles guests inquiries and requests- Reset and prepare dining tables
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The American Club Singapore
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Singapore
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Hospitality
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100 - 200 Employee
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Front Office & Call Center Assistant
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Jul 2018 - Jan 2019
- Handles guests inquiries and requests - Help members for events registrations - Receives and answering phone calls - Replies emails from customers and reciprocal clubs - Register members car details for temporary or permanent changes through system - Handles membership payments, top up CashCard, and stamps purchasing - Contact maintenance or housekeeping - Handles guests inquiries and requests - Help members for events registrations - Receives and answering phone calls - Replies emails from customers and reciprocal clubs - Register members car details for temporary or permanent changes through system - Handles membership payments, top up CashCard, and stamps purchasing - Contact maintenance or housekeeping
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Education
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2019 - 2021
Holmes Institute, Australia
Bachelor’s Degree, Business -
2017 - 2018
Management Development Institute of Singapore
Higher Diploma, Hospitality, Tourism, & Events Management -
2014 - 2017
SMAK 5 BPK PENABUR
Social Sciences
Community
