Experience

Switch - Digital & Brand
• Malta
• Advertising Services
• 1 - 100 Employee
• Project Administrator

  • Feb 2021 - Present


MI Malta

• Malta
• Events Services
• 1 - 100 Employee

• Sales and Operations Executive - Event Management

  • Sep 2015 - Feb 2021

  Responsibilities  Sales duties and responsibilities: General o Receive and respond to group requests. Hosting clients during site inspection visits to Malta prior to event.  Sales duties and responsibilities: French market o Stay up to date on latest trends in the French market. o Maintain a database with active, potential and past clients. o Own responsibility for successfully meeting or exceeding sales goals. o Collaborate closely with marketing team to creatively reach more potential customers. o Cultivate and deepen client relationships to add value.  Operations duties and responsibilities: o Coordinate and organise conference and incentive groups from confirmation stage to completion. Working closely with team members during the organisation, and actual operation of the event.  Account handling duties and responsibilities: o Maintain a portfolio of accounts whilst ensuring all the clients’ requirements are being met.  Marketing duties and responsibilities: o Collaborating with marketing team. o Managing marketing campaigns on social media. o Monitoring performance. o Coordinating internal marketing and company culture. Show less



EC English Language Centres

• Malta
• Travel Arrangements
• 500 - 600 Employee

• Admission Executive

  • May 2015 - Sep 2015

  • Handle agent bookings, enquiries and give advices on EC centers. • Input bookings into the system and keep it up to date. • Communicate with other services to check availability of courses, accommodation etc. • Handle customer complaints – act as a go-between for agents and EC centres • Build and maintain excellent relationships with EC’s agents • Keep updated with information related to locations, services, programmes offered • Contribute to the updating of the Knowledge Management System • Follow up with Finance regarding invoicing queries, commission, payments etc. • Keep up to date with Market knowledge, statistics and sales Show less



Solaria Service

• Italy
• Events Services
• 1 - 100 Employee

• Office Assistant

  • Dec 2014 - May 2015

  • Helping with the day to day office life • Assisting the preparation of the group • Helping with the operation of the group • Research of new client and creation of data base • Helping with the day to day office life • Assisting the preparation of the group • Helping with the operation of the group • Research of new client and creation of data base



Vivolo S.R.L.,

• Italy

• Sales Coordinator

  • Jun 2014 - Aug 2014

  Responding to incoming email and phone enquiries. Prepare and follow up on sales requests and quotations. During the follow ups, duties included answering any queries regarding the quotation, sending samples, and discussing specifications at a cost that best suited the client. Managed and developed relationships with existing clients via emails and telephone calls. Responding to incoming email and phone enquiries. Prepare and follow up on sales requests and quotations. During the follow ups, duties included answering any queries regarding the quotation, sending samples, and discussing specifications at a cost that best suited the client. Managed and developed relationships with existing clients via emails and telephone calls.



MiMalta

• Health, Wellness & Fitness

• Assistant to the operation manager

  • Jan 2013 - Oct 2013

  I was in charge of assisting the Operations Department and my role was very diverse. I helped in taking care of groups being incentives, conferences, congresses or leisure from the beginning to the end. The tasks were very different from the logistics with regards to rooming lists, hotels, conference centres and equipment, transportation, dinner and special dinners with animation to choosing the right menus for the group amongst other things. The most important is to make sure that our client are satisfied during the whole co-operation and be able to fix any problems that might happen. I have worked with my tutor on groups on the island as well as abroad and having different languages is obviously a big plus. I have learnt a lot thanks to high qualified professionals that took time to teach me. Thanks to my diverse stays abroad and my experience in Malta, I learnt on how to deal with different cultures, the way of life and way of thinking which is different in every country. Some of the clients, we have worked for during my internship in the last year are ESI Germany & France, Affinity, Foxtons, Herbalife, FNCA, L’Oreal, LBS amongst many others. Business or sector Conference and Incentives Organisation – Destination Management Company Show less



Teatro Bellini

• Italy
• Performing Arts
• 1 - 100 Employee

• Intern (Direction office and Ticket office)

  • Apr 2012 - Jun 2012

  I was working in one of the oldest and biggest Theatre in Naples (Italy). Here again my tasks were very various. I have started working in the ticket office to be more familiar with the programme of the Theatre, the clients and i mastered the Italian language even better during this time. After one month of welcoming the guests at the reception and selling at the ticket office, I have worked as an assistant to the management. I have stayed in the offices for two months and my tasks were principally administrative. I had to use my Italian speaking as well as my writing, to deal with the artists, suppliers and all the co-operators of the Theatre. This experience was really enriching not only on the professional side but also on the cultural side. At the end of my internship they offered me to work with them but I had to deny the proposition to be able to finish my last year of Master in France. Business or sector Culture - Theatre Show less



Azienda Autonoma di Soggiorno Cura e Turismo di Napoli

• Intern in a Tourism office

  • Jan 2011 - Feb 2011

  I worked in the Tourism office of Naples (Italy) which gave me a new opportunity to see the other side of tourism. I used to take care of the front desk, welcoming and answering questions from tourists, visitors, local residents and other tourism industry colleagues, over the counter or by phone, in 5 languages (French, English, Spanish, Italian and Portuguese). My work consisted also on making suggestions on tours, travel routes, accommodation and local attractions, putting together statistics concerning the number and nature of enquiries, being responsible for overall presentation of the information Centre amongst other things. At the end of my internship I was on my own to manage one of the two Tourism offices, the one situated on the historical centre. Working in a Tourism Office was a really interesting experience and it permits me to develop my personal knowledge and improve the different languages that I speak. I particularly appreciated working on a direct contact with clients and meeting people coming from all over the world. Business or sector Tourism Show less



Restaurant “Les Goelants” / Hotel-Restaurant “Le Christiania” / Gastronomic Restaurant “La Cagouille

• Intern - Waitress, Receptionist, Bartending, Kitchen assistant

  • 2006 - 2009

  During my 3 years of the Hotel Management High School, I had the opportunities to do 3 internships and work during summer time in hotels and gastronomic restaurants. I moved from one work to another, waitress, head waitress, bartender, receptionist, chambermaid, kitchen assistant amongst others. These experiences permitted me to have different approach of the work in of the hotel trade, to become multi tasks and develop my capacity to adapt myself to an environment. Business or sector Accommodation and food service activities Show less



Boulangerie Jacques Miriel

• Bakery Store manager

  • 2003 - 2009

  I was selling the products that were produced in the bakery on a daily basis. Since this is a family business i tried always to keep the clientele happy with a nice ‘good morning’ and a big smile, being polite and helpful as in the long run we want clients to be faithful to the bakery. Business or sector Sales I was selling the products that were produced in the bakery on a daily basis. Since this is a family business i tried always to keep the clientele happy with a nice ‘good morning’ and a big smile, being polite and helpful as in the long run we want clients to be faithful to the bakery. Business or sector Sales