Experience

Hispanic Family Center of Southern New Jersey, Inc.

• United States
• Non-profit Organization Management
• 1 - 100 Employee

• Director of Management Information Systems (M.I.S.)

  • Sep 2021 - Present

  Camden, New Jersey, United States

• Development, IT Coordinator and Salesforce Administrator

  • Jul 2018 - Sep 2021

  Camden, New Jersey - On a daily basis responsible for working with Salesforce: create, design, maintain, analysis and testing of mandated data/reports for Families in Motion project, via NPSP (Non Profit Starter/Success Pack) - Track and analyze data in an organized fashion so it is easy and accessible to all staff needing to track monthly reports. - Liaison between end-users and higher level support - Collaborate with other professionals to maintain standards and functionality - Maintenance of the… Show more - On a daily basis responsible for working with Salesforce: create, design, maintain, analysis and testing of mandated data/reports for Families in Motion project, via NPSP (Non Profit Starter/Success Pack) - Track and analyze data in an organized fashion so it is easy and accessible to all staff needing to track monthly reports. - Liaison between end-users and higher level support - Collaborate with other professionals to maintain standards and functionality - Maintenance of the company website via WordPress - Assist in maintaining the information technology systems and networks - Perform technical and admin tasks to ensure functionality and efficiency of computer systems - Provide technical support and training for systems - Install and configure software and hardware; ex: printers & installing updates - Assisted with the installation process of the new phone system; maintain extension assignments, recorded the scripts used for all 4 locations: after hours, holiday and inclement weather messages. - Assist users when setting up their laptops for conferences when using smart boards - Maintain archive drives; making sure process is up-to-date and all is backed up on schedule



Information Builders

• Programmer Analyst/ IT Helpdesk Analyst

  • Apr 1998 - Dec 2017

  Greater New York City Area ​​Programmer/Analyst - Responsible for analysis, design, coding and testing of mandated reports in FOCUS. - Additional responsibilities are database design, modify, screen design and file layouts. - Entered position with no prior knowledge of VM/CMS and FOCUS. Within a short period of time I was able to work with VM/CMS and FOCUS independently. - Managed and supported the Information Systems Services Center Hotline involving writing ad-hoc reports, assist branch staff with… Show more ​​Programmer/Analyst - Responsible for analysis, design, coding and testing of mandated reports in FOCUS. - Additional responsibilities are database design, modify, screen design and file layouts. - Entered position with no prior knowledge of VM/CMS and FOCUS. Within a short period of time I was able to work with VM/CMS and FOCUS independently. - Managed and supported the Information Systems Services Center Hotline involving writing ad-hoc reports, assist branch staff with internal systems, documenting solutions that are now a source of reference for all new and current staff when attempting to solve similar problems. Some systems include: Accounting, Expenses, Marketing & Salesforce. - Conduct training sessions of new Information Systems Services staff members. - Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions and consults with users IT Helpdesk Analyst - Administers end-user workstations and supports end-user activities using remote desktop connection software and VPN. - Responsible for keeping tickets up-to-date with all contact attempts and details of ticket work and closure. - Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network. - Salesforce: Admin; Data Liaison between company users and senior programmers, initial contact for daily incoming requests, authorization, data updates & reporting. - Assist personnel of other departments as a computer resource for internal applications - Maintained and monitored scheduled nightly jobs to assure reports are delivered as scheduled. Show less