Experience

Neocity

• France
• IT Services and IT Consulting
• 1 - 100 Employee

• Customer Onboarding Specialist

  • Feb 2023 - Present

  Neocity is the expert in mobile applications for cities and citizens 🏙️📲 Today, the Neocity solution covers millions of citizens and hundreds of cities, both in France and in Europe. 👩‍👩‍👧‍👦 For citizens, Neocity offers an app to improve their quality of life through many day-to-day features, such as: following local news in real time, reporting any problem encountered on the street, suggesing projects to the mayor's team, accessing all practical info in one place (waste… Show more Neocity is the expert in mobile applications for cities and citizens 🏙️📲 Today, the Neocity solution covers millions of citizens and hundreds of cities, both in France and in Europe. 👩‍👩‍👧‍👦 For citizens, Neocity offers an app to improve their quality of life through many day-to-day features, such as: following local news in real time, reporting any problem encountered on the street, suggesing projects to the mayor's team, accessing all practical info in one place (waste collection, bus schedules, healthcare, etc.) and so much more! 🏫 For cities, Neocity brings an all-in-one solution to best meet the challenges they will face in the near future: through their dedicated city app, they may efficiently send out alerts in case of emergency, smoothly process their citizens' requests, and make decisions with confidence, backed up with dashboards and statistics. Neocity is a suite of tools used daily by local city service departments and decision-makers in cities of all sizes (from 700 to over 200,000 citizens). Show less



Spectrum

• Volunteer Discord Server administrator

  • Mar 2019 - Present

  🧭 Volunteer as one of four administrators in the staff of Spectrum, the first French-speaking public Discord server built around the specificities of Autism Spectrum Disorders. 🌐🧑‍🤝‍🧑 🎉 First founded in 2017, the server earned its official Discord Partner status on August 5th, 2022! 🎉 💪 Know-how: - Day-to-day moderation (20 hours per week) of a community now counting over two thousand users - Coordinating a team of 10 moderators along with three other… Show more 🧭 Volunteer as one of four administrators in the staff of Spectrum, the first French-speaking public Discord server built around the specificities of Autism Spectrum Disorders. 🌐🧑‍🤝‍🧑 🎉 First founded in 2017, the server earned its official Discord Partner status on August 5th, 2022! 🎉 💪 Know-how: - Day-to-day moderation (20 hours per week) of a community now counting over two thousand users - Coordinating a team of 10 moderators along with three other administrators - Reviewing new staff member applications, conducting interviews and training new staff members - Elaboration and revisions of the server's detailed policies and guidelines to keep the space safe and comfortable for every member - Integrating new Discord features as they are rolled out to better suit the needs of our community - Proficient command of Discord features (permissions, types of channel, bots (we use our own homemade bots to open tickets with members of the community using PMs and to award experience points based on quality engagement rather than only raw message counts) - Organizing and hosting seasonal events, e.g. for the end-of-year festivities and the server’s birthday. 🤝 Soft skills: - Empathy, patience and method to de-escalate conflicts and provide fair, proportional responses - Deep, personal understanding of the community Spectrum has grown to host over the years - Dedication and commitment to instilling life and activity into the community day after day, building the community's line, spirit and cohesion. Show less



Arcadia

• Switzerland
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Volunteer Editor

  • Nov 2022 - May 2023

  🧑‍🎓✍️ Volunteer Editor assigned to a team of four writers, each penning at least one academic-level article per week. 📖 My editor profile can be found here: https://www.byarcadia.org/editors/fanny--h%E1%BA%A1-v%C3%A2n-hoang 💪 Know-how: - Giving precise, concrete and constructive feedback, both for approved and rejected material - Extensive command and understanding of the organization’s internal procedures and standards, so as to produce content that is coherent with… Show more 🧑‍🎓✍️ Volunteer Editor assigned to a team of four writers, each penning at least one academic-level article per week. 📖 My editor profile can be found here: https://www.byarcadia.org/editors/fanny--h%E1%BA%A1-v%C3%A2n-hoang 💪 Know-how: - Giving precise, concrete and constructive feedback, both for approved and rejected material - Extensive command and understanding of the organization’s internal procedures and standards, so as to produce content that is coherent with Arcadia’s values and academic-level expectations - Compliance with academia conventions and methods (APA quotation format, good practices for citing and using references, efficient construction of an article and its argumentation, etc.) 🤝 Soft skills: - Meticulous, fair and thorough in my assessment of the works I am in charge of - Available, patient and humane to nurture my writers and equip them with tools and leads to improve even further - Punctual and organized, multitasking and overseeing multiple article publication processes simultaneously. Show less



Au Bout Du Champ

• France
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Salesperson

  • Sep 2022 - Oct 2022

  Paris, France 🍏 Salesperson in a network of small shops retailing extra-fresh produce and fruits delivered in-shop daily and procured exclusively from local farmers which are committed to sustainable and responsible practices. 🧑‍🌾 💪 Know-how: - Greeting and attending to the customers, providing helpful and clear advice - Taking part in the management of stocks and the arrangement of products on display - Checking the conformity and quality of daily delivered produce upon receipt -… Show more 🍏 Salesperson in a network of small shops retailing extra-fresh produce and fruits delivered in-shop daily and procured exclusively from local farmers which are committed to sustainable and responsible practices. 🧑‍🌾 💪 Know-how: - Greeting and attending to the customers, providing helpful and clear advice - Taking part in the management of stocks and the arrangement of products on display - Checking the conformity and quality of daily delivered produce upon receipt - Cash register work, keeping the shop crisp clean following the company's policies and checklists. 🤝 Soft skills: - Dedication, resolution, having each other's back in the field - Curious and open mindset, eagerness to learn every possible specifics detail about the products and the farmers' methods - Welcoming attitude, active listening and observing to better identify and answer the customers' wishes and needs - In touch with the seasons, creative and inspired to suggest original recipes and ingredient combinations. Show less



Unis-Cite

• France
• Civic and Social Organizations
• 700 & Above Employee

• Civilian Service Volunteer - Reconnecting with our elderly

  • Oct 2021 - Jun 2022

  Val-de-Marne, Île-de-France, France 🦸🏻‍♀️ Civilian Service volunteer (28 hours per week) - Reconnecting with isolated elderly people everywhere in the Val-de-Marne area, both in nursing homes and through weekly at-home visits. 👴👵 💪 Know-how: - Training dispensed by healthcare professionals specialized in caring for the elderly, first aid training (French PSC1 certification) - Teamwork as part of a team of 10 volunteers, flexibility when faced with planning changes - Speaking in public, organizing and… Show more 🦸🏻‍♀️ Civilian Service volunteer (28 hours per week) - Reconnecting with isolated elderly people everywhere in the Val-de-Marne area, both in nursing homes and through weekly at-home visits. 👴👵 💪 Know-how: - Training dispensed by healthcare professionals specialized in caring for the elderly, first aid training (French PSC1 certification) - Teamwork as part of a team of 10 volunteers, flexibility when faced with planning changes - Speaking in public, organizing and hosting activities in nursing homes - Weekly at-home visits to elderly people to have a chat, rekindle social connections, and help with daily tasks (groceries, administrative papers, tech troobleshooting) - Organizing adequate outings and events - End-of-year report presentation in front of the program sponsors and partners (figure analysis, self-assessment of performance, presenting a report via Google Slides with adequate pictures and figures). 🤝 Soft skills: - Empathy, active listening and emotional availability to the elderly, adapting oneself to the other's needs - Strict compliance to reinforced security and public health mesures - Sense of ethics and of the appropriate distance to adopt as a volunteer working with vulnerable people. Show less



Sopra Banking Software

• France
• Software Development
• 700 & Above Employee

• English-French translator

  • Jun 2019 - Apr 2020

  Tours, France 🇬🇧🇫🇷 French-English translator in an international group providing banking solutions all over the world. 📈 💪 Know-how: - Computer-Assisted Translation tools, updating and maintaining lexical databases and translation memories - Translation and proofreading of internal and external communication pieces and of coworkers' CVs - Translation and proofreading of IT and banking technical documents: user guides, software functional specifications, parameter configuration guides,… Show more 🇬🇧🇫🇷 French-English translator in an international group providing banking solutions all over the world. 📈 💪 Know-how: - Computer-Assisted Translation tools, updating and maintaining lexical databases and translation memories - Translation and proofreading of internal and external communication pieces and of coworkers' CVs - Translation and proofreading of IT and banking technical documents: user guides, software functional specifications, parameter configuration guides, form field descriptions. 🤝 Soft skills: - Working at the end of the production line in a vast, international team spanning over continents, managing deadlines and multitasking - Adapting to the company's policies and workflow, communicating with all involved departments in a timely and efficient manner - Open mindset, quick learning and grasping of a new working environment, socializing in a working context and finding my place as part of my team. Show less



COURS PRIVE VALIN

• France
• Education Management
• 1 - 100 Employee

• Examiner at mock oral and written exams (High school level, English)

  • Jul 2015 - Jul 2016

  Île-de-France, France 👩‍🏫 Grading of high school level mock written and oral baccalauréat exams in English, as well as of summer private lesson homework. 💯 💪 Know-how: - Knowledge and understanding of specific baccalauréat exam conditions and grading schemes - Grading papers in compliance with the baccalauréat national exam guidelines and programs specific to each high school major - Calculating average and median grades per class, providing constructive feedback to the students and accurate… Show more 👩‍🏫 Grading of high school level mock written and oral baccalauréat exams in English, as well as of summer private lesson homework. 💯 💪 Know-how: - Knowledge and understanding of specific baccalauréat exam conditions and grading schemes - Grading papers in compliance with the baccalauréat national exam guidelines and programs specific to each high school major - Calculating average and median grades per class, providing constructive feedback to the students and accurate reports to their teachers. 🤝 Soft skills: - Rigor and method for a fair and unbiased grading across classrooms - Providing helpful feedback and targeted advice on which points to prioritize working on, keeping the exams in mind as the short-term objective - Organisational skills, managing workload fluctuations and balancing them with my own studies (Master degree). Show less