Director of Human Resources

• Nov 2021 - Present

Director of Human Resources - Sheraton Downtown Memphis, TN

• Apr 2017 - Jul 2020

SUCCESS STORIES -Facilitated training courses, on average 5-12 per month with an avg. 10-350 attendees. -Weekly, reviewed 1200+ resumes & applications -Reduced turnover by +12% using these methods: *Recognized team members going above and beyond at monthly luncheon. *Established career paths. Developed in-house leadership training, and a mentorship program. *Spearheaded cafeteria renovation. Developed a modern space for team members to recharge. HOW I BRING VALUE IN THIS ROLE •Responsible for overseeing all aspects of HR process including recruiting, hiring decisions, on-boarding, training, performance reviews, development, surveys, performance management, compensation analysis and terminations. •Establish standards and services that contribute to the consistent delivery of outstanding customer service in all departments and manage internal policies and procedures to ensure equitable treatment of all employees and guests. •Provide feedback on disciplinary action taken by management. Listen objectively to employee suggestions, concerns and grievances. •Key stakeholder in building and creating a team mentality of building ‘a great place to work’ environment. •Lead and actively participate in the development, and implementation of initiatives, succession planning, talent management, company parties, events and meetings. •Build strong cross-functional team relationships, and rapport with department hiring managers and team members. •Guide and assist in the development of employee communications. •Create and conduct core talent developmental content to support continuous growth. •Attend and assist in quarterly HR Manager Meetings to ensure alignment and consistency of company missions, values, and guidelines. •Travel on Taskforce assignments to assist other properties as needed, including new acquisitions. Show less

Director of Human Resources - Sheraton Downtown Memphis, TN

• May 2015 - Apr 2017

SUCCESS STORIES-Facilitated training courses, on average 5-12 per month with an avg. 10-350 attendees. -Weekly, reviewed 1200+ resumes & applications-Reduced turnover by +12% using these methods: *Recognized team members going above and beyond at monthly luncheon. *Established career paths. Developed in-house leadership training, and a mentorship program. *Spearheaded cafeteria renovation. Developed a modern space for team members to recharge. HOW I BRING VALUE IN THIS ROLE•Responsible for overseeing all aspects of HR process including recruiting, hiring decisions, on-boarding, training, performance reviews, development, surveys, performance management, compensation analysis and terminations. •Establish standards and services that contribute to the consistent delivery of outstanding customer service in all departments and manage internal policies and procedures to ensure equitable treatment of all employees and guests. •Provide feedback on disciplinary action taken by management. Listen objectively to employee suggestions, concerns and grievances. •Key stakeholder in building and creating a team mentality of building ‘a great place to work’ environment.•Lead and actively participate in the development, and implementation of initiatives, succession planning, talent management, company parties, events and meetings. •Build strong cross-functional team relationships, and rapport with department hiring managers and team members. •Guide and assist in the development of employee communications. •Create and conduct core talent developmental content to support continuous growth. •Attend and assist in quarterly HR Manager Meetings to ensure alignment and consistency of company missions, values, and guidelines. •Travel on Taskforce assignments to assist other properties as needed, including new acquisitions. Show less

Human Resource Manager, Sheraton Memphis Downtown

• Oct 2013 - May 2015

HOW I BROUGHT VALUE IN THIS ROLEDrive customer service through establishing and training standards and services that encourage best-in-class service. Strong verbal and written communication, and the ability to provide objective feedback. Develop department budget and consistently meet budget goals. Assigned to Taskforce travel to support other properties as needed.

Director of Human Resources, Scottsdale Cottonwoods Resorts and Suites

• Oct 2012 - Oct 2013

HOW I BROUGHT VALUE TO THIS ROLELead ensuring hotel standards and services contribute to delivering consistently outstanding customer service. Developed, managed, and monitor departmental budget to ensure meeting or beating budget objectives. Partnered and trained departments to consistently deliver world-class service. Promote compliance of existing and updated policies, procedures, and benefits while ensuring compliance. Assigned to Taskforce travel to support other properties as needed.

Human Resources Coordinator & Interim HR Director, Hilton Memphis

• Jun 2003 - Oct 2012

HOW I BROUGHT VALUE TO THIS ROLEDesigned & implemented employee incentive programs to increase productivity & reduce turnover. Process FMLA, workers compensation, benefits administration, and establish recognition opportunities. Complied data for use and analysis in employee progressive discipline investigations. Creative identify ways to improve morale and evaluate processes to evolve. Recruited, and managed payroll. Active Taskforce participant supporting other properties in transition and through HR processes. Facilitated Orientation and employee training. Show less

Human Resources Coordinator

• Nov 1998 - May 2003

HOW I BROUGHT VALUE TO THIS ROLE Maintained all aspects of employee benefits, facilitated orientation, conducted training classes. Responsible for the recruiting & new hire process (I-9, w-4, etc). Oversaw Employment Hearings, FMLA compliance, and processed payroll. Planned social events and chaired charity events. HOW I BROUGHT VALUE TO THIS ROLE Maintained all aspects of employee benefits, facilitated orientation, conducted training classes. Responsible for the recruiting & new hire process (I-9, w-4, etc). Oversaw Employment Hearings, FMLA compliance, and processed payroll. Planned social events and chaired charity events.

Human Resources Accounting Clerk, Adam’s Mark Hotels Memphis

• 1994 - 1998

HOW I BROUGHT VALUE IN THIS ROLE Assisted with new hire process, updated job boards, and conducted interviews. Accurately recorded information to City Ledger accounts. Verified payments and assisted with daily posting of all receivables. HOW I BROUGHT VALUE IN THIS ROLE Assisted with new hire process, updated job boards, and conducted interviews. Accurately recorded information to City Ledger accounts. Verified payments and assisted with daily posting of all receivables.