Experience

Speedcast

• United States
• Telecommunications
• 700 & Above Employee

• Technical Support Engineer

  • Jul 2017 - Present

  Remote Technical Support for Fleet Broadband Satellite Systems. Remote Technical Support for Fleet Broadband Satellite Systems.



Antenna Group

• Greece
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• • May 2012 - May 2014

  - Configure security settings or access permissions for groups or individuals.- Execute system analysis and troubleshooting in order to resolve problems on workstations and other network devices.- Configure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment- Operate master consoles to monitor the performance of networks, and to coordinate computer network access and use. Show less

• • May 2006 - May 2012

  - Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.- Create or update technical documentation for network installations or changes to existing installations.- Τalking staff or clients through a series of actions, either face-to-face or over the telephone, to help set up systems or resolve issues.- Testing and evaluating new technology & supporting the roll-out of new applications.Achievements: Team Leader to a group of 3 IT Support Technicians (The team had to resolve IT problems of 1500 employees) Show less



Antenna Group

• Greece
• Broadcast Media Production and Distribution
• 200 - 300 Employee

• IT Support & Help Desk Officer

  • Apr 2004 - Apr 2005

  - Answer user inquiries regarding computer software or hardware operation to resolve problems. - Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. - Test repaired items to ensure proper operation. - Answer user inquiries regarding computer software or hardware operation to resolve problems. - Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary. - Test repaired items to ensure proper operation.