Experience

4FINGERS Crispy Chicken

• Singapore
• Food and Beverage Services
• 100 - 200 Employee

• Senior IT Executive

  • Oct 2022 - Present

  • Support IT infrastructure and operations. • Performing POS setup and implementation, maintenance, support and troubleshooting. • Perform daily system monitoring. • Support user account administration for Corporate Email, ERP and data services. • Provide user support as per request and investigate or troubleshoot issues at the highest priority. • Manage IT inventories. • Work with external service providers to implement new projects or upgrades. • Develop and maintain adequate IT documentations and policies for the Group. • Provide ad hoc on-site or remote end-user technical support to offices and stores. Show less



PT. Perusahaan Perdagangan Indonesia

• Indonesia
• International Trade and Development
• 200 - 300 Employee

• IT Consultant

  • Feb 2019 - Sep 2022

  ● Technical Support ▪ Troubleshoot internet and network. ▪ Troubleshoot all hardwares/equipments. ▪ Install / Uninstall software based on employee needs. ▪ Install / Uninstall hardware based on employee needs. ● Implement System and Training for BUMNShop Project ▪ Implement P.O.S system for project BUMNShop West Java. ▪ Create outlet account. ▪ Upload database outlets. ▪ User training. ▪ Troubleshooting system. ▪ Update price on outlet when needed. ▪ Maintain outlet’s inventory data. ▪ Monitoring data sales. Show less



PT. Lorax Indonesia

• Greater Jakarta Area, Indonesia

• IT Specialist

  • Feb 2017 - Nov 2018

  ● In charge of IT inventory request, list and distribution. ▪ Create and manages purchase request, monitor orders and delivery. ▪ Manages IT server room, responsible for keeping all hardware work. ▪ Cooperate with other departments and vendor. ▪ Keep all records updated. ▪ Create report of all IT equipment to superior every year. ● Responsible on improving existing procedures for IT division. ▪ Find new Technology (Hardware/Software) to improve the Company. ▪ Update some S.O.P of IT division. ▪ Update some S.O.P of asset loan. ▪ Migrate asset management from excel to Asset Tiger apps. ● Enhance existing intranet. ▪ Create page for admin team using native PHP. ▪ Develop existing intranet using native PHP. ● Maintain all assets. ▪ Keep all records updated. ▪ Asset Management control. ▪ Report any loss or discrepancy to superior. ▪ Manages repair of equipment in service center. ▪ Create report of all asset to superior quarterly. ▪ Change expired equipment. ● Technical Support ▪ Troubleshoot internet and network. ▪ Troubleshoot all hardwares/equipments. ▪ Install / Uninstall software based on employee needs. ▪ Troubleshooting for Health and Safety page. ▪ Troubleshooting on File Sharing issue. ● Safety Coordinator ▪ Create KPI each month. ▪ Create safety topic each month. ▪ Lead monthly safety meeting when needed. ▪ Review Health and safety plan for each site that requires visitation. ▪ Give safety induction for all new employee. ▪ Update Health and safety content for employee to study. ▪ Update Health and safety test question for employee. Show less



ISMAYA GROUP

• Indonesia
• Hospitality
• 700 & Above Employee

• IT Data Center & Project Management

  • Jan 2014 - Feb 2017

  ● In charge of outlets openings, renovation and closing. ▪ Do meeting with operation team. ▪ Responsible on project schedule for IT Department ▪ Handling all quotation for IT Department ▪ Do site visit with networks and support supervisor. ▪ Designing CCTV placement for each outlets. ▪ Discuss with cashier team on POS layout. ▪ Install / Uninstall all IT related item with support team. ● Responsible for all IT inventory. ▪ Procurement processes. Create and/or manages purchase request, monitor orders and delivery. ▪ Asset management control. ▪ Weekly Inventory Record ▪ Cooperate with other departments and vendor. ▪ Service and/or repair of IT equipment ▪ Manage IT stockroom, responsible for keeping enough level of goods. ▪ Report any loss or discrepancy to superior. ▪ Part of Help Desk processes and provides support to user, if needed ▪ Auditing on all IT related equipment for every outlet and Head Office ● Event Floor Coordinator for IT Department ▪ Architecturing layouts on all IT related equipment i.e: EDC, CCTV, landline and wifi ▪ Visit venue to plan CCTV, EDC, and wifi layout. ▪ Responsible on all IT related to work properly during the event. ▪ Coordinating IT department and Building management for all technical support. ▪ Facilitating user needs with vendor recommendations and technical support. ● In charge on creating S.O.P for IT Department. ▪ Review S.O.P with Management. ▪ Creating S.O.P for opening, closing, and renovating outlet. ▪ Creating S.O.P draft for procurement processes and for broken item. Show less



LAP-Trisakti

• Medan Area, North Sumatera, Indonesia

• Implementation Project Manager

  • Nov 2011 - Oct 2013

  ● Server Installation, ▪ Installing operating system on server. ▪ Setting up server roles. ▪ Give static IP for server. ▪ Install and setup MsSQL ● Creating database, ▪ Input data to MsSQL ▪ Scheduling and database syncing with HQ ● Software customization ▪ Customizing data report based on client needs. ▪ Customizing flow data based on client needs. ▪ Customizing security level on each user. ● User experience training ▪ Admin Module Training ▪ Audit data Training ▪ Admin Module Training ▪ User Module Training ● Graphical User Interface. ▪ Customizing software’s layout based on user needs using “Borland” ▪ Customizing report result using “Crystal Report” ● Technical Support ▪ Managing all data from report book. ▪ Setting up network needed for the site. ▪ In charge on power supply flow. ▪ Setting up new hardware ▪ Troubleshooting on hardware, software, and network Show less



ISMAYA GROUP

• Indonesia
• Hospitality
• 700 & Above Employee

• Digital and Social Media Staff

  • Jun 2010 - Nov 2011

  ● Create social media campaign and hype control for each brand ▪ Create campaign for each brand on Facebook fan page. ▪ Tweeting the Facebook campaign on twitter. ▪ Create digital content for youtube channel ● Social Media Monitoring ▪ Reporting all feedback and all publications from customer on social media ▪ Monitoring market and media respond ▪ Create graphic stats based on the report. ● Compose monthly E-Newsletter ▪ Publishing marketing and event promotion on a monthly basis ▪ Create several design for some publication. ▪ Maintain customer database. ▪ Create automatic monthly schedule for email blast. Show less



LAP Trisakti

• West Kalimantan Province, Indonesia

• Implementation Engineer

  • Sep 2007 - Oct 2009

  ● Server Installation, ▪ Installing operating system on server. ▪ Setting up server roles. ▪ Give static IP for server. ▪ Install and setup MsSQL ● Creating database, ▪ Input data to MsSQL ▪ Scheduling and database syncing with HQ ● Software customization ▪ Customizing data report based on client needs. ▪ Customizing flow data based on client needs. ▪ Customizing security level on each user. ● User experience training ▪ Admin Module Training ▪ Audit data Training ▪ Admin Module Training ▪ User Module Training ● Graphical User Interface. ▪ Customizing software’s layout based on user needs using “Borland” ▪ Customizing report result using “Crystal Report” ● Technical Support ▪ Managing all data from report book. ▪ Setting up network needed for the site. ▪ In charge on power supply flow. ▪ Setting up new hardware ▪ Troubleshooting on hardware, software, and network Show less