System Engineer

• Oct 2021 - Present

● Maintained all organisation’s Domains, Websites Hosting & SSL certificates. ● Managed all organisation’s Infrastructure on-premise and on the cloud (Virtual machines, NAS, Databases, Web app services, Load balancer and Application gateway.) ● Monitored and tested application performance for potential bottlenecks, identified possible solutions and worked with developers to implement those fixes. ● Managed the organisation’s code repository. ● Maintained the organisation’s PCI DSS environment compliance. ● Provided support on Windows, Linux RHEL, and Ubuntu servers for end users/employees. ● Responsible for overall firewall configuration implementations and policy installations across all projects and establishing site-to-site VPN connections for integrations. ● Responsible for Infrastructure security, backup, and redundancy. ● Server racking, installation and configuration. ● Research and Development of an in-house SD-WAN solution. ● Responsible for infrastructure automation using Ubiqube MSA.

L2 Support Engineer

• Oct 2022 - Present

● Updated workloads in Air-gapped environments with the latest malware signatures regularly. ● Provided L2 Support for Bulk messaging application. ● Installed patches & fixes to Application components & Database. ● Monitored scripts, cronjobs & hardware performance. ● Monitored daily synchronisation between Production & DR site. ● Updated workloads in Air-gapped environments with the latest malware signatures regularly. ● Provided L2 Support for Bulk messaging application. ● Installed patches & fixes to Application components & Database. ● Monitored scripts, cronjobs & hardware performance. ● Monitored daily synchronisation between Production & DR site.

Network Engineer

• Nov 2019 - Oct 2021

● Updated network equipment to the latest firmware releases. ● Designed HLD and LLD documents for external parties. ● Updated network equipment to the latest firmware releases. ● Designed HLD and LLD documents for external parties.

Cyber Security Intern

• Aug 2020 - Aug 2020

Software Engineer Intern

• Aug 2020 - Aug 2020

Customer Services Agent

• Jun 2018 - Sep 2018

● Answered calls and responded to emails ● Managed and resolved customer complaints ● Identified and escalated priority issues ● Patched software and installed new versions to eliminate security problems and protect data. ● Developed reporting and learning system, cut call logs by 75%. ● Responsible for delivering customer service effectiveness reports to management once per quarter. ● Worked closely with management to analyse the effectiveness of customer service and make recommendations for changes.