Experience

Surerus Murphy Joint Venture

• Canada
• Oil and Gas
• 200 - 300 Employee

• Technical Support Specialist

  • Apr 2019 - Present



LensCrafters

• United States
• Retail Apparel and Fashion
• 700 & Above Employee

• Retail Associate, Sales Supervisor, Retail Manager, Acting General Manager

  • Jun 2013 - Present

  • Oversee the sales floor, making sure all associates are performing to full potential • Scheduling; staffing for success, scheduling based off business needs • Hiring/Training; actively head hunting, training staff for success as well as to be the next “superstar”, molding my replacement • Meeting and exceeding sales target month over month, while providing the very best service • Oversee the sales floor, making sure all associates are performing to full potential • Scheduling; staffing for success, scheduling based off business needs • Hiring/Training; actively head hunting, training staff for success as well as to be the next “superstar”, molding my replacement • Meeting and exceeding sales target month over month, while providing the very best service



ESW I.T. Business Advisors

• Canada
• IT Services and IT Consulting
• 1 - 100 Employee

• IT Consultant

  • Oct 2016 - Nov 2018

  • Resolved issues by researching documentation; troubleshooting hardware, software, guiding client through corrective steps; tracked the status of problems and solutions. • Established service by walking callers through new installations and configurations. • Performed password resets, break-fix, printer support, network connectivity, and VOIP troubleshooting. • Created, maintained and updated client equipment. • Improved help desk results by recommending changes in information and processing. Show less



Match Marketing Group

• United States
• Advertising Services
• 200 - 300 Employee

• Store Manager, Assistant District Manager, District Training Manager

  • 2012 - 2013

  • Overseeing the district • Training district on new protocols • Meeting and exceeding sales target month over month, while providing the very best service • Hiring/Training; actively head hunting, training staff for success as well as to be the next “superstar”, molding my replacement • Keep kiosk clean and organized • Overseeing the district • Training district on new protocols • Meeting and exceeding sales target month over month, while providing the very best service • Hiring/Training; actively head hunting, training staff for success as well as to be the next “superstar”, molding my replacement • Keep kiosk clean and organized



Wind

• Calgary, Canada Area

• Store Manager

  • Mar 2010 - Apr 2012