Experience

DCM

• Spain
• Spectator Sports
• 1 - 100 Employee

• KYC Consultant

  • May 2023 - Oct 2023

  London, England, United Kingdom Consulting assignment at Fintech


Deloitte
• Business Consulting and Services
• 700 & Above Employee
• KYC Analyst

  • Jun 2022 - May 2023

Aston Carter
• Staffing and Recruiting
• 700 & Above Employee
• KYC Analyst

  • Sep 2021 - May 2022

Broadgate Search
• United Kingdom
• Staffing and Recruiting
• 1 - 100 Employee
• KYC Analyst

  • Aug 2021 - Sep 2021


Momenta Operations

• United Kingdom
• Retail Office Equipment

• KYC Analyst

  • Jul 2016 - Feb 2021

  London, United Kingdom



Financial Ombudsman Service

• United Kingdom
• Financial Services
• 700 & Above Employee

• Adjudicator

  • May 2012 - Jul 2016

  London, United Kingdom • Analyse trends from small and medium enterprises to the top 10 businesses including Lloyds Banking Group (LBG), Barclays and Nationwide as well as claims management companies (CMCs) • Produce recommendations for the businesses and CMCs from the analysis of their submissions • Work closely with senior ombudsmen and lead adjudicators to achieve positive results • Being flexible and able to adapt to working different worksteams at short… Show more • Analyse trends from small and medium enterprises to the top 10 businesses including Lloyds Banking Group (LBG), Barclays and Nationwide as well as claims management companies (CMCs) • Produce recommendations for the businesses and CMCs from the analysis of their submissions • Work closely with senior ombudsmen and lead adjudicators to achieve positive results • Being flexible and able to adapt to working different worksteams at short notice • Resolving jurisdiction issues in accordance with the dispute resolution and transitional rules found in the FCA handbook • Carrying out searches on internal database to ensure institutions was a member of our current or previous jurisdiction schemes when a financial activity was carried out • Ensuring FCA insurance conduct of business (ICOB) rules are complied with when handling cases and reaching an outcome Show less



Barclays

• India
• Outsourcing/Offshoring
• 1 - 100 Employee

• Customer Advisor

  • Mar 2010 - May 2012

  London, United Kingdom • Processing payments and withdrawals in accordance with strict guidelines • Screening general enquiries as well as telephone enquiries • Amending and maintaining customer accounts • Offering bank products and services to customers • Setting up appointments and generating new leads • Administrative tasks such processing post and corresponding with customers • Adhering to strict compliance guidelines under FSA regulations • Completed AML and anti-bribery online training… Show more • Processing payments and withdrawals in accordance with strict guidelines • Screening general enquiries as well as telephone enquiries • Amending and maintaining customer accounts • Offering bank products and services to customers • Setting up appointments and generating new leads • Administrative tasks such processing post and corresponding with customers • Adhering to strict compliance guidelines under FSA regulations • Completed AML and anti-bribery online training courses and test to keep my knowledge up to date with current affairs • Conducting AML and KYC checks • Supporting the Branch Manager by meeting targets Show less