Experience

Relintex LLP

• United States
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Senior Business Executive

  • Nov 2022 - Present

  • Achieved an Employee of the month recognition on December, 2022 and June, 2023. • Enrolled new customers on the ERP and sent the required emails and text to the clients once enrolled. • Check the Global docs and setup the payment gateway. • Updating the Sales Log with the required client's information. • Collaborated with the higher team members to discuss the process solution. • Trained and closely worked with the junior representatives in my team to satisfy the client requirements. • Established business relationships with the current potential clients and retained the existing clients. • Understand the client requirements and offered solutions and support. • Maintained a pipeline of all sales administration and database of prospective client’s information through Core ERP. • Exported the required leads from ERP and sending a mail to the respective clients through Redstone mailer and AMMS for their lawsuit accounts. • Negotiated with creditors to secure the most attractive offers to settle the debt for the clients. • Ensure to handle the task carefully and close the deals. Show less



CountryWide Debt Relief

• United States
• Financial Services
• 1 - 100 Employee

• Senior Business Executive

  • Apr 2019 - Oct 2022

  • Managed to send the appropriate PDF document to the creditors. • Established business relationships with potential clients and retained the existing clients. • Understand client requirements and offered solutions and support. • Contact potential clients and creditors through calls and emails for closing the debts. • Updated appropriate notes on the respective client’s account. • Maintained a pipeline of all sales administration and database of prospective client’s information through CRM. • Exported the required information from CRM and sending a mail to the respective clients through MarkSYS for their lawsuit accounts. • Negotiated with creditors to secure the most attractive offers to settle the debt for the clients. • Ensure follow-up by passing leads to appropriate team members with calls-­to­-action, dates, complete profile information, sources. • Collaborated and coordinated with respective departments for various process approaches to meet the ETA of the tasks. • Worked directly with co-operate teams and trained juniors. Show less



Diya Systems

• India
• IT Services and IT Consulting
• 300 - 400 Employee

• Junior Administrator - L1

  • Nov 2017 - Mar 2019

  • Consistently achieved a high customer satisfaction and QA rating for the chats. • Provided prompt support via live chats or emails to customers with the website hosting issues, signing up new customers and presented relevant product information. • Handled 60+ chats and have detailed knowledge on Domains, DNS, Web hosting, SSL, Mail servers. • Provided customer support in FTP, DNS, cPanel, WHM and other hosting related queries. • Handled irate customers and troubleshooted their respective issues accordingly. • Escalated the issues if required to higher tech teams. • Coordinated with team members and trained juniors. • Documentation of troubleshooting steps to resolve various issues. • Analyzed website performance and optimized the performance of the websites. • Upsell the hosting plans and suggested additional services when required. • Work in a timely and efficient manner while meeting all the specific attributes set by the team managers and management. • Retained a thorough knowledge of all the hosting products, plan prices and services. Show less



PERFORM Media India (Pvt) Ltd.

• Global Support Desk Engineer

  • Jun 2015 - Aug 2017

  • Provided first line support team as the SPOC (single point of contact) for internal/external stakeholders to report incidents and requests related to our products and services such as JIRA tickets. • Monitored live critical systems using tools provided and followed procedures when issues arise. • Provided excellent communications through notifications and updates, emails, JIRA tickets both written and oral to the business and external parties. • Ensured that in the event of an incident service is returned as quickly as possible by taking appropriate steps. • Identified the issue, prioritized the provided task or issues, replicated, quick resolution and troubleshooted the issues as a single point of contact. • Resolved the issues in a timely manner as per provided SLA and escalated the issues to the higher team. • Documentation created to assist new staffs with requests for information & provide training if required. Show less



Kiran Technologies

• India
• Software Development
• 1 - 100 Employee

• Search Engine Optimization Analyst

  • Apr 2014 - Apr 2015

  • Performed keyword research in coordination with client business objectives. • Administered search engine programs such as XML sitemaps, webmaster tools for purposes of diagnostic reporting on client projects. • Monitored & administered web analytics dashboards & reports. • Evaluated search results & performance • Collaborated with the team and management on project development and results. • Performed keyword research in coordination with client business objectives. • Administered search engine programs such as XML sitemaps, webmaster tools for purposes of diagnostic reporting on client projects. • Monitored & administered web analytics dashboards & reports. • Evaluated search results & performance • Collaborated with the team and management on project development and results.