Falak Malik
Customer Relations Representative Accounts Receivables at Toronto Hydro- Claim this Profile
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Bio
Experience
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Toronto Hydro
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Canada
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Utilities
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700 & Above Employee
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Customer Relations Representative Accounts Receivables
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May 2023 - Present
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TD
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Pakistan
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Technology, Information and Media
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1 - 100 Employee
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Easyline Banking Specialist at TD
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Jan 2023 - Apr 2023
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State Bank of India
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India
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Banking
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700 & Above Employee
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Assistant Manager
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Sep 2016 - Aug 2022
Credit section- Auto loans, Personal loans, housing loan..Prelim screening of big amount loans..
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Assistant
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Feb 2013 - Sep 2016
Digital & Transaction Banking Deptt, State Bank of India, Local Head OfficeChandigarh--Providing first hand information to Branches in diverting customer towards digital channels.--Assisting in giving presentations on Tech Products to branch Personnel and SBI Local business Office.--Looking after the queries, requests and inquiries of customers from SBI Branches--Follow up with the problematic cases and ensuring to resolve them promptly--Follow up with SBI local business offices (ZBOs, RBOs & Branches) authorities for maximum customer engagemennt in Digital Banking.--Escalating the reports and data to Corporate Centre of SBI. Show less
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Education
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2009 - 2012
Govt Post-graduate College for Girls, Sector-11
Bachelor of Commerce - BCom -
2018 - 2019
Kurukshetra University
Post graduate diploma in journalism and mass communication, Mass communication -
2015 - 2017
Vinayak mission sikkim University
Mcom, Business/Commerce, General -
2015 - 2015
Indian Institute of Banking and Finance
Certified associate of Indian Institute of Bankers -
2014 - 2014
Indian Institute of Banking and Finance
Junior associate of Indian Institute of Bankers
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