Experience

Shinjiru Technology Sdn. Bhd.

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Shift Team Lead

  • Aug 2020 - Present

  Taking care of the whole external systems in terms ofnetworking, level 1 and level 2 of troubleshooting forinternational and local clientsTroubleshoot website, server, DNS, and email technicalissues in a fast-paced data center environment.System installation and setup, monitoring systemperformance and system resources.To answer VIP calls on Technical related issuesManage teamwork to make sure everything undercontrol

• Technical Support Engineer

  • May 2020 - Aug 2020

  Assist to troubleshoot and provide users with technicalsupport on both hardware and software platforms.Resolving day to day technical issues related tohosting for shared hosting servers, dedicated andvirtual private servers via Email ticketing platform,skype chat



Exabytes Group

• Malaysia
• Computer Networking Products
• 100 - 200 Employee

• System Engineer

  • Aug 2018 - May 2020

  Resolving day to day technical issues relatedto shared hosting servers via Email ticketingplatformTroubleshoot website, server, and emailtechnical issuesProvide onsite support to walk in customer

• Technical Support Specialist

  • Jan 2018 - Jul 2018

  Provide guidance to clients for products &services offered by ExabytesHandling life chatAnswering to phone calls on Technicalrelated issues



Yeahhost Sdn Bhd

• Malaysia
• Technology, Information and Internet
• 1 - 100 Employee

• Technical Support Analyst

  • May 2015 - Jan 2018

  Handling domain registration. Key in invoices to the system for audit Taking care of server, and network in order to ensure the availability and stability of the system Provide support and resolve problems or related technical issues to customers through phone, live chat and e-mail (ticketing system) using Handling domain registration. Key in invoices to the system for audit Taking care of server, and network in order to ensure the availability and stability of the system Provide support and resolve problems or related technical issues to customers through phone, live chat and e-mail (ticketing system) using



Pertubuhan peladang kawan Asun

• Jitra, Kedah, Malaysia

• Internship Trainee

  • Dec 2012 - May 2013

  Handling domain registration. Key in invoices to the system for audit Taking care of server, and network in order to ensure the availability and stability of the system Provide support and resolve problems or related technical issues to customers through phone, live chat and e-mail (ticketing system Handling domain registration. Key in invoices to the system for audit Taking care of server, and network in order to ensure the availability and stability of the system Provide support and resolve problems or related technical issues to customers through phone, live chat and e-mail (ticketing system