Experience

Nesuto Stadium Hotel and Apartments

• New Zealand
• Hospitality
• 1 - 100 Employee

• Cluster Reservation Coordinator

  • May 2019 - Present

  - In charge of all FIT, corporate, inbound & wholesale reservations or enquiry for the whole Nesuto Group Chain, either through incoming calls, emails or face-to-face. - Working alongside the Hotel Managers to create new strategies and tactics to ensure maximum profitability in the market. - Ongoing training with Frontdesk stuff to ensure that standard third party and FIT reservations are actioned in a correct and timely manner. - Taking full ownership of each booking and ensuring that all elements of agent and guest request is catered for; from confirming room availability, hotel facilities or ensuring special requirements including disabled facilities etc are present to guarantee our guests have a great stay with us. - Maintaining and delivering high quality and professional customer service to meet the agent and guest exacting quality standards. Show less



Daiwa Living Waldorf Holdings - New Zealand

• Inbound & Wholesale Specialist

  • Jun 2016 - May 2019

  - In charge of all inbound & wholesale reservations or enquiry for Waldorf New Zealand, either through incoming calls, emails or face-to-face.- Working alongside the Sales & Reservations Manager to create yearly contracts and targets to ensure maximum profitability in the wholesale market.- Maintain and update ‘Block out Dates’ and events and send out to all contracted companies.- Taking full ownership of each booking and ensuring that all elements of agent and guest request is catered for; from confirming room availability, hotel facilities or ensuring special requirements including disabled facilities etc are present to guarantee our guests have a great stay with us.- Maintaining and delivering high quality and professional customer service to meet the agent and guest exacting quality standards Show less

• Reservations Specialist

  • Jan 2015 - May 2019

  - Responsible for processing room reservation by fax, phone, email and mail.- Accepting and keeping records of advanced deposits on reservations.- Providing excellent customer service whilst maintaining a sales focus.- Following all established reservations systems policies and procedures.- Coordinating the convention and conference of inbound and wholesaler reservations.- Ensuring customer privacy and confidentiality is maintained at all times.- Handle all guest complaints and comments in a polite manner.- Executing strong customer service abilities.- Ensure all customer queries are answered in a friendly and professional manner. Show less



Mediate Security

• Auckland, New Zealand

• Security Guard / Bouncer

  • Aug 2013 - Mar 2018

  - Customer Service. i.e. responsible for meeting and greeting all visitor's to the site, bar and night clubs. - Security Surveillance i.e. Hospitality security, bar security, VIP & event security and site security. - Checking identification and issuing visitor passes. - Working in a team environment. - Dealing with intoxicated people. - Customer Service. i.e. responsible for meeting and greeting all visitor's to the site, bar and night clubs. - Security Surveillance i.e. Hospitality security, bar security, VIP & event security and site security. - Checking identification and issuing visitor passes. - Working in a team environment. - Dealing with intoxicated people.



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• Tonga
• Government Administration
• 1 - 100 Employee

• Marketing and Communications Department

  • Mar 2012 - Jun 2012

  - Research the New Zealand generating market. - Customer Service: via face to face, email and telephone. - Assist with the implementation of promotional programs for the New Zealand market. - Produce a research report which studies the nature of demand and supply of Tongan tourism: they ‘why’s’ and ‘why not’s’ New Zealanders travel to Tonga. - Research the New Zealand generating market. - Customer Service: via face to face, email and telephone. - Assist with the implementation of promotional programs for the New Zealand market. - Produce a research report which studies the nature of demand and supply of Tongan tourism: they ‘why’s’ and ‘why not’s’ New Zealanders travel to Tonga.



Ryan Security and Consulting Ltd

• Auckland, New Zealand

• Security Guard / Bouncer

  • Jul 2011 - Mar 2012

  - Customer Service. - Security Surveillance i.e. Hospitality security, bar security, VIP & event security and site security. - Working in a team environment. - Customer Service. - Security Surveillance i.e. Hospitality security, bar security, VIP & event security and site security. - Working in a team environment.



VersaCold Logistics Services

• Canada
• Truck Transportation
• 500 - 600 Employee

• Pick / Packer

  • Jan 2008 - Jan 2009

  - Picking Orders for retail stores (Food town and Countdown). - Operating pick (crown) machines. - Voice pick experience. - Heavy lifting involved. - Picking Orders for retail stores (Food town and Countdown). - Operating pick (crown) machines. - Voice pick experience. - Heavy lifting involved.



Concierge Security Service

• Auckland, New Zealand

• Security Guard / Bouncer

  • Oct 2007 - Mar 2008

  - Customer Service. - Security Surveillance. - Dealing with intoxicated people. - Work in a team environment. - Customer Service. - Security Surveillance. - Dealing with intoxicated people. - Work in a team environment.