Experience

Tombark Technology

• Malaysia
• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Engineer

  • Jan 2020 - Present

  Troubleshooting: Responsible for diagnosing and resolving technical issues that customers may encounter. Analyze the problem and provide effective solutions to resolve it. Technical expertise: Manage to setup, configure, diagnosis cloud server including DNS and troubleshoot. Optimize server performance and comply with the most recent, latest and up-to-date security measures in the server to ensure that the users do not experience any undesirable conduct. Documentation: Create documentation to maintain accurate records of customer requests or issues. The documentation will help to identify recurring problems and trends in customer issues, which can use in future product development. Collaborating with other teams: Work closely with other teams within the organization, such as product development, engineering, or quality assurance, to resolve complex technical issues or provide feedback on product improvements. Product testing and quality assurance: Responsible for testing and evaluating new products or software updates to ensure they are functioning properly and meeting customer needs. Training and education: Responsible for providing training to customers or other members of the support team on how to use products or resolve common technical issues. Show less



Tunas Techonology

• Nepal
• Software Development
• 1 - 100 Employee

• Technical Support Specialist

  • Jan 2010 - Present

  Troubleshooting: Diagnosing and resolving technical issues that users may encounter, analyzing the problem and providing effective solutions to resolve it. Documentation: Documentation of all information and technical issues to maintain accurate records of customer support activity. Support & Traning: Provide support and providing training to customers on how to use products or resolve common technical issues Collaborating with other teams: Work closely with other teams within the organization, such as product development, engineering, or quality assurance, to resolve complex technical issues or provide feedback on product improvements. Show less



Rock Coffee Shop & Cafe

• United States
• Consumer Services

• Founder

  • Oct 2016 - Nov 2019

  Planning and executing the business strategy: Responsible for developing and executing the business strategy of the coffee house. Conducting market research, creating a marketing plan, identifying target customers, setting financial goals, and establishing operational procedures. Managing the finances: Manage the finances of the coffee house, which includes monitoring revenue and expenses, preparing financial statements, and creating budgets. Negotiate contracts with suppliers and vendors, manage inventory, and ensure that the coffee house is compliant with tax regulations. Hiring and managing staff: Responsible for hiring and managing staff, including baristas, cashiers, and other support staff. Providing customer service: Ensure the customers are satisfied with the service they receive at our coffee house. This may involve interacting with customers, monitoring customer feedback, and responding to complaints or concerns. Maintaining the physical space: Ensure that the coffee house is well-maintained and clean. This may involve managing cleaning services, and conducting regular maintenance. Staying current with trends: Stay current with industry trends and innovations, such as new brewing techniques or popular coffee blends. Show less



Citi

• Mexico
• IT Services and IT Consulting
• 100 - 200 Employee

• Special Grade Clerical

  • Jan 2007 - Oct 2016

  Primary Scope: Manage and monitor the custodian and movements of security documents and maintain accurate records of collateral and custody data in the Bank’s system Key Responsibilities: - Performed assigned jobs in an accurate and timely manner in accordance with the timeliness and service level agreements agreed upon with business partners - Liaise with both internal and external customers for documents and information necessary to complete assigned jobs. - Maintains accurate records of job assignments that require tracking and monitoring to ensure required actions are taken in a timely manner - Carry out duties with due diligence and caution to prevent the occurrence of operational losses. - Perform imaging/scanning of the security documents - Perform safe keeping & custodian of security documents in the vault room and filing room and ensure the security documents and files are intact as per system and management of security documents and files movements - Maintenance and updates of Collateral and Custody records - Ensuring timely & accurate Security Compliance Confirmation Show less