Experience

MCI Institute

• Australia
• Education
• 1 - 100 Employee

• Student Wellbeing Team Leader

  • Apr 2016 - Present

• Student Well Being Officer (Counsellor)

  • Jan 2015 - Present

  • Implemented an appropriate system for managing bookings and scheduling Counselling sessions.• Creation, development and implementation of counselling services and associated policies and procedures• Development of counselling materials, supporting documentation and other supplemental materials to meet student needs.• Supporting student emotional Well Being throughout the duration of their enrolment. • Work with the student to progress throughout a course and reach certain milestones including various semester commencement, census and completion dates. • Taking inbound and making outbound calls as well as sending and responding to emails and text messages• Ability to manage a schedule of consultation bookings• Provide one-to-one guidance and counselling via telephone,Skype or relevant mediums to motivate students to engage in and take an active role in their personal, educational and career development.• Follow the structured program and take notes and keep notes in a secure place to ensure confidentiality• Receive and act upon referrals from the mentor team for students who have expressed willingness to receive counselling• Refer students with significant counselling needs to relevant external resources• Ensure confidentiality throughout the entire counselling process and adhere to all relevant statutory requirements• Willingness to engage in relevant and appropriate Professional Development as available Show less

• Student Mentor

  • May 2014 - Present

  • Well organised with a high attention to detail• Confident• Excellent phone etiquette• Ability to problem solve and communicate solutions• Patient and empathetic• Work autonomously and self-manage a schedule of outbound calls• Strong technical skills to utilise the online learning portal and student management system• Record progress in the company Student Management System• Assist students in navigating difficult situations throughout the course of the semester • Expected to provide support where appropriate and ask for guidance when needed • Assist mentees to analyse problems and think their way to the best solution• Mentor and coach enrolled students to actively progress and complete their course• Communicate with students and staff members to resolve issues and attend to student enquiries• Report student progress to the relevant parties• Motivating and supporting mentees in the achievement of goals and referring them to various resources and support• Help mentees become an independent learner• Advising mentees of any prolonged absences Show less



Bras N Things

• Australia
• Retail
• 300 - 400 Employee

• Sales Representative

  • Jul 2008 - Aug 2014

  • Welcome and greet customers to the retail store • Five Year service • Recommending, selecting and finding the right product within the store • Answer any questions regarding the store, it’s products or services • Provide information of the product care and maintenance for any of the products and services the store offers • Manage point of sale processes including register operation, receiving and processing cash, credit or other payments • Maintain a clean and tidy work environment Store Manager (12 months) • Manage and motivate the team of sales people or customer service executive in order to increase the sales and provide excellent customer service. • Ensuring that the quality of customer service is maintained • Secures merchandise by implementing security systems and measures • Protects employess and customers by providing a safe clean store environment • Attending to the complaints of the customer and trying to solve it • Completes store operational requirements by scheduling and assigning employees Show less



Axia Solution

• NSW

• NSW Contact Worker

  • Mar 2013 - Jun 2014

  • Transport Children, either to school, to appointments, camps or to and from contact • Write up reports, case notes • Supervised contact visits • Monitoring and reporting on all conversation • All physical interactions to be monitored observed and reported. • Semi supervised contact • Monitoring the child’s behaviour and demeanour during conversations • Unsupervised contact • Monitoring the child behaviour before and after contact • Transport Children, either to school, to appointments, camps or to and from contact • Write up reports, case notes • Supervised contact visits • Monitoring and reporting on all conversation • All physical interactions to be monitored observed and reported. • Semi supervised contact • Monitoring the child’s behaviour and demeanour during conversations • Unsupervised contact • Monitoring the child behaviour before and after contact