Ecommerce Specialist

• Jun 2022 - Present

1 Driving the sales performance of all the e-commerce platforms and ensure the growth of e-commerce business. 2 Proposing, managing and executing promotional campaigns for e-commerce platforms. 3 Implement and execute the active presence of products on all Social Media tools or website to maximize the online exposure of sales. 4 Providing insights on customer shopping trends to support assortment selection and identify assortment gaps. 5 Ensuring good customer service by addressing and ensuring the timely resolution of customer issues or comments. 6 Manage all online activity in relation to traffic acquisition, sales, conversion, and reporting. Develop and implement e-commerce strategy to improve website performance. 7 Working closely with demand planning team of the cross e-commerce and in-house e-commerce team to ensure smooth execution of the operations. 8 Providing analysis and reporting on metrics such as weekly/monthly sales of the e-commerce accounts. 9 Measure order fulfillment and customer satisfaction performance. Handling of web customer claim query. 10 Showcasing brand on different E commerce Store. Show less

E-Commerce Specialist

• Dec 2019 - May 2022

Category Lead - E-Commerce

• Dec 2017 - Dec 2019

Store Incharge

• Mar 2014 - Nov 2017

Sales and Marketing Coordinator

• Jan 2014 - Mar 2014

Search Engine Optimization Executive

• Dec 2011 - Nov 2013