Experience

Rizq

• Think Tanks

• Operations Officer

  • Sep 2021 - Present

  Rizq Trust is a marketplace for food philanthropy, onboard donors, and community partners ensuring the charity is being done in an efficient way. My job roles and responsibilities were as under: -Acting as First POC to potential & existing community partners (external), procurement, warehouse & logistics department, and second POC to the Donors. -Making proposals altered to donor's demand, coordinating with community partners, and independent teams (Survey, QA, Volunteer groups). -Designing surveys (Survey CTO, Kobo Tool, Google forms, etc.) for the identification of potential beneficiaries of the project, running validation checks, sorting the selected beneficiaries, and adding them into CRM for future intervention. -Making operational reports on daily, weekly, and monthly reports for different stakeholders including senior management, donors, and community partners. -I had led different types of projects including flood emergency relief, school midday meals, Ramadan Sehr & iftar, Qurbani meat distribution, and Monthly Groceries for Widows in Pakistan. Our Donor portfolio includes SUN-GAIN, World Central Kitchen, Global Medics Canada, Coca-Cola Pakistan, Cargill and SPAR etc. Show less



IGI Life Insurance Limited

• Pakistan
• Insurance
• 300 - 400 Employee

• Assistant Branch Manager

  • Apr 2020 - Aug 2021

  As Assistant Branch Manager I am responsible for overseeing the daily operations of the branch, managing a team of employees, and ensuring that the branch meets its sales and profitability targets. Also responsible for building relationships with customers and stakeholders, developing and implementing sales strategies, and maintaining compliance with all regulatory requirements and company policies and procedures. Key Responsibilities: - Oversee the daily operations of the branch, including managing staff, ensuring customer satisfaction, and achieving sales and profitability targets - Develop and implement sales strategies to increase revenue and market share - Build and maintain relationships with key customers, stakeholders, and industry associations - Ensure compliance with all regulatory requirements and company policies and procedures - Monitor and manage the branch budget and expenses - Provide coaching and feedback to staff to improve performance and ensure that customer service levels are maintained - Conduct regular performance reviews of staff and provide feedback on their progress Stay up-to-date with industry trends and best practices to ensure that the branch is operating efficiently and effectively - Prepare and submit reports to senior management on branch performance, market trends, and other key metrics. Show less



Eat Mubarak

• Pakistan
• Food and Beverage Services
• 1 - 100 Employee

• Operations Manager

  • Jan 2019 - Mar 2020

  -Accountable for the end to end delivery operations through defined mediums to optimize fleet efficiency. -Monitoring day-to-day records of supply growth, fleet equipment & fleet performance with regular analysis. -Measure and report all related KPIs around rider retention, churn, fill rate and no shows. -Monitoring overall fleet capacity and implement the contingency plans to mitigate the gap. -Provide excellent service levels to the fleet and resolve their queries effectively. -Setup policies and procedures for controlling fraudulent activities. -Manage 3PL delivery partners. -Lead team working on hiring and sustainability of riders. Show less


Century general insurance
• Internship Trainee

  • Jul 2018 - Sep 2018