Experience

Forward Security Limited

• United Kingdom
• Security and Investigations
• 1 - 100 Employee

• Steward

  • Jul 2019 - Present

  - Welcomed customers into stadiums and built strong customer rapport through assisting them with their inquiries and ensured they received excellent service at all times. - Mentored individuals new to the role to help them boost their performance and updated them with stadium policies to ensure the highest customer service levels were maintained in all events. - Welcomed customers into stadiums and built strong customer rapport through assisting them with their inquiries and ensured they received excellent service at all times. - Mentored individuals new to the role to help them boost their performance and updated them with stadium policies to ensure the highest customer service levels were maintained in all events.



Latis Scientific

• United Kingdom
• Environmental Services
• 1 - 100 Employee

• Scientific Officer

  • May 2021 - Oct 2021

  - Performed laboratory analysis of a variety of samples from a range of sources and other matrices in strict adherence to analytical methods and standard operating procedures (SOPs). - Carried out registration of samples from receipt through to sample processing and storage in line with all laboratory processes. - Collaborated with the senior management in the daily running of the laboratory and assisted staff in maintaining a safe working environment. - Managed specimens by labelling, sorting, and communicating data and results to ensure all specimens were handled correctly by complying with all current laboratory practices and company policies. - Reviewed, updated and implemented standard operating procedures, for work undertaken in their area of responsibility, in conjunction with senior staff. - Implemented all aspects of the Quality Management System and associated documentation and notified Senior Scientists and the lab manager of any departure from the Quality Management System and procedures so that reparation can be made. Show less



cooperative food

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Crew Member

  • Feb 2021 - May 2021

  - Carried out stock management to ensure all products are correctly priced and any off-sale and damaged products are accounted for. - Monitored the daily store performance and ran replenishment checks through delegating tasks to 5-8 partners depending upon the trading needs of the branch. - Carried out stock management to ensure all products are correctly priced and any off-sale and damaged products are accounted for. - Monitored the daily store performance and ran replenishment checks through delegating tasks to 5-8 partners depending upon the trading needs of the branch.



Primark

• Ireland
• Retail
• 700 & Above Employee

• Retail Assistant

  • Sep 2020 - Dec 2020

  - Stocked, replenished, and organised inventory with accuracy and efficiency, completing tasks 10% faster than average associates. - Operated POS cash register handling over 50 transactions on average daily and processing cash in drawers to ensure till systems were updated correctly. - Facilitated colleagues during rush periods to foster teamwork while providing exceptional customer service - Stocked, replenished, and organised inventory with accuracy and efficiency, completing tasks 10% faster than average associates. - Operated POS cash register handling over 50 transactions on average daily and processing cash in drawers to ensure till systems were updated correctly. - Facilitated colleagues during rush periods to foster teamwork while providing exceptional customer service



Kingston University

• United Kingdom
• Higher Education
• 700 & Above Employee

• Student Ambassador

  • Oct 2018 - Nov 2020

  - Liaised with the senior management team in leading groups of 10 under tight time constraints towards managing over 500 people in carrying out campus tours for the university. - Organised workshops and activities for prospective students and communicated to various audiences detailing information on available courses, university services available, and how best to settle into a new environment. - Prioritised workload to meet deadlines and successfully kept to short time slots of 1-3 hours for different activities at events. Show less

• Undergraduate Student

  • Sep 2017 - Jul 2020



Expedient Security LIMITED

• Security

  • Oct 2016 - Oct 2018

  - Performed complex tasks of regulating the movement of fans at regular intervals to help reduce overcrowding in small areas. - Being the first point of contact for customers with inquiries and using my problem-solving ability to overcome challenging situations and providing assistance and guidance to disabled people. -Successfully managed multiple gate turnstiles and over 500 people through directing and coordinating between team members to getting customers into the stadium in short time frames. - Worked well under pressure through being well organised whilst remaining calm through managing large groups of over 1000 people. - Ensured that Health and Safety practices were well maintained throughout the day in hospitality, members’ and public areas. - Displayed leadership and initiative through managing groups of 10 staff in preparation of lane gates, leading customers to local stations after matches, to ensure crowd safety levels were safely maintained whilst supervisors were not present. Show less



Sue Ryder

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Community Volunteer

  • Jul 2018 - Sep 2018

  - Processed donations and created new account portfolios for customers wanting to make regular donations to the charity. Proficiently used Word and Excel to set pricing correctly to all donations and for managing stock merchandise according to the company’s regulation policy for sale to customers. - Assisted with preparing Gift Aid for new customers and administration duties including processing bank cheques, cash payments and maintained customer files of their direct debit payments. - Organised and set up fundraising events in teams as well as participating to raise money for the charity’s objectives of investment into treatment for life-changing illnesses. - Analysed the store’s reports and researching ways for the store to improve its operations and using existing frameworks to design new strategies and budgets towards achieving weekly sales targets. - Assisted customers through dealing with their inquiries and sharing charity fundraising activities through building strong customer relationships. Show less



Pizza Hut

• United States
• Restaurants
• 700 & Above Employee

• Waiter

  • May 2018 - Aug 2018

  - Ran sections of 10 tables and served over 100 customers during very busy periods whilst working well under pressure. - Managed various responsibilities efficiently in a fast-paced environment through having a well-organized approach. Delivered customer orders, prepared tables, and reduced wait times by 30 minutes to expedite service during busy periods. - Collaborated well in a team of 8 to discuss new strategies to promote new offers on social media, increasing weekly sales by 5%. - Ran sections of 10 tables and served over 100 customers during very busy periods whilst working well under pressure. - Managed various responsibilities efficiently in a fast-paced environment through having a well-organized approach. Delivered customer orders, prepared tables, and reduced wait times by 30 minutes to expedite service during busy periods. - Collaborated well in a team of 8 to discuss new strategies to promote new offers on social media, increasing weekly sales by 5%.



Barclays

• United Kingdom
• Financial Services
• 700 & Above Employee

• Internship

  • Aug 2015 - Aug 2015

  - Updated customer account balances, handling cash and counting notes, - Updated customer card information in the logbook and overshadowing more complex transactions on the screen. - Required to have very good attention to detail when updating customer logbooks to prevent any personal information errors from occurring. - Used IT Software (Excel) to produce spreadsheets and used pivot tables to generate different formulas to categorise transactions for detailed analysis. This enabled me to identify key inconsistencies in accounts such as fraudulent transactions. - Attended daily meetings to discuss the duties for the day and delegated responsibilities to all members. Through excellent communication with my team, I prioritised various duties and worked to deadlines. Show less



Superdrug

• United Kingdom
• Retail
• 700 & Above Employee

• Sales Assistant

  • Dec 2012 - Dec 2012

  - Coordinated with team members for tasks during the day. - Ensured aisles were maintained tidy and to store procedures and carried out stock replenishment daily. - Assisted customers with product queries and gave suggestions of alternatives. - In the pharmacy, I checked delivery invoices to ensure the correct stock was ordered in and filed off customer prescriptions. - Carried out stock replenishment of pharmaceutical products and did some till work. - Coordinated with team members for tasks during the day. - Ensured aisles were maintained tidy and to store procedures and carried out stock replenishment daily. - Assisted customers with product queries and gave suggestions of alternatives. - In the pharmacy, I checked delivery invoices to ensure the correct stock was ordered in and filed off customer prescriptions. - Carried out stock replenishment of pharmaceutical products and did some till work.