Faiza Maria
Client Service Executive at ctMRS Group- Claim this Profile
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English Professional working proficiency
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Bengali Native or bilingual proficiency
Topline Score
Bio
Experience
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ctMRS Group
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Bangladesh
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Market Research
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1 - 100 Employee
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Client Service Executive
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Aug 2014 - Present
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Grameenphone Ltd
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Bangladesh
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Telecommunications
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700 & Above Employee
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Customer Manager
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Dec 2010 - Aug 2014
Responsible for delivering quality customer service to different subscribers by efficiently solving their inquiries and identifying key information for further reference and research. Utilized excellent customer service and problem solving skills to provide information to customers confidently in a timely, efficient and professional manner. Met established performance expectations (KPI) on the basis of sales target, Service Quality Indicator, adherence and service request keeping. Responsible for delivering quality customer service to different subscribers by efficiently solving their inquiries and identifying key information for further reference and research. Utilized excellent customer service and problem solving skills to provide information to customers confidently in a timely, efficient and professional manner. Met established performance expectations (KPI) on the basis of sales target, Service Quality Indicator, adherence and service request keeping.
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Education
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2012 - 2013
University of Dhaka
Master of Business Administration (MBA), Marketing -
2008 - 2012
University of Dhaka
Bachelor of Business Administration (BBA), Marketing -
2005 - 2007
Dhaka City College
Higher Secondary School Certificate ( HSC ), Business Studies -
1993 - 2005
Mohammadpur Preparatory Higher Secondary School
Secondary School Certificate ( SSC ), Business Studies
Community
