Sr. Voice Network Engineer

• Aug 2022 - Present

Partner with network architecture and engineering, facility acquisition, and Network Operational Support System leadership teams to execute on enabling complex networking services. Manage the deployment of new technologies focusing around Microsoft Teams direct routing deployments, remote call centers, and network services into the production environment. Consult clients in best practices for voice and network architecture. Partner with network architecture and engineering, facility acquisition, and Network Operational Support System leadership teams to execute on enabling complex networking services. Manage the deployment of new technologies focusing around Microsoft Teams direct routing deployments, remote call centers, and network services into the production environment. Consult clients in best practices for voice and network architecture.

Voice Network Engineer

• Dec 2020 - Jul 2022

Sr. Network Project Engineer and IT Manager

• Jan 2017 - Dec 2020

Lead large IT projects, including the design and deployment of new IT systems and services Monitored performance of information technology systems to determine cost and productivity levels, and to make recommendations for improving the IT infrastructure Built and managed LAN/WAN configurations in the enterprise and SMB environments Managed complex network architectures and hardware/software Helped define IT infrastructure strategy, architecture, and processes Analyzed business requirements by partnering with key stakeholders across the organization to develop solutions for IT needs Assessed vendors and develop test strategies for new hardware and software Troubleshooted hardware and software issues related to internal/External IT Show less

Senior Technical Consultant

• Aug 2020 - Oct 2020

Provided support for projects that needed more hands-on resources to be completed Assisted the staging team with projects including pre-configuration and provisioning of network equipment. Created and managed enterprise data storage systems (DAS, NAS, SAN, and Cloud) Performed services at the customer's site, such as site surveys, installations and diagnostics of WLAN and other networking technologies that we offer. Created Virtual boxes using VMWare to host client applications and software Show less

Service Desk / Project Manager

• Aug 2016 - Jan 2017

Acted as the single point of contact to the customer for all types of service requests. Coordinated all support groups to ensure maximum utilization of billable resources. Pre-processed service requests as they arrive through email, manual entry, or direct customer input. Scheduled internal and field resources on the ConnectWise dispatch portal. Monitored resource schedules to ensure prompt time entry on service requests. Communicated with customers as required: keeping them informed of incident progress, as well as notifying them of impending changes and agreed outages. Completed projects to improve service desk operations and best practices using ITIL principles Show less

System Engineer

• Jul 2015 - Jul 2016

Designed and support L2, L3, WLAN, and wireless broadband networks. Provided pre-sales and post-sales support to our sales teams and customers. Assisted the staging team with projects including pre-configuration and provisioning of network equipment. Perform services at the customer's site, such as site surveys, installations and diagnostics of WLAN and other networking technologies that we offer. Provided training to internal staff and customers on specific technology platforms. Show less

PC Administrator (Manager)

• Nov 2013 - Jul 2015

Created Database inventory system through waterfall methodologies and created efficiency in sales. Responsible for translating customer requirements into online applications, work instructions, BOMs, procedures, and automated packaging. Managed all technical issues in the office as well as workers in the field Managed IT projects to improve efficiencies, reduce lead time, corrective action and improve quality in manufacturing environment. Managed logistics/procurement sourcing using company created database for existing product Projected sales forecast to help select new products for purchase Show less

NOC Analyst

• Jul 2014 - Nov 2014

Performed proactive and reactive network/infrastructure monitoring and health checks to minimize service disruptions and impact to end users Served as primary initial responder in identifying issues, troubleshooting/correlating issues, assessing impact, and coordinating resolution Engaged resolution groups for troubleshooting; drive efficient resolution of issues Documented all activities in ticketing system Develop and maintain documentation for efficient NOC operations (including maintaining inventory of sites, contacts, and infrastructure). Provided assistance to end users, acting as backup to frontline technical support Smoothly transfer information at the end of each shift with other NOC staff about any outstanding issues and tasks Development of knowledge and skills in network and system administration Perform other duties as assigned to support the continued success of technology services Show less

Healthcare Worker

• May 2008 - Apr 2013

Infortmation Systems Intern

• Sep 2011 - Aug 2012

Evaluating user needs and system functionality Ensuring the smooth running of all hospital systems, including anti-virus software, print services and email provisionProviding secure access to the network for remote usersManaging crisis situations on windows based systems, which may involve complex technical hardware or software problems