Experience

Shangrila Hotel

• Indonesia
• Hospitality
• 1 - 100 Employee

• Restaurant Reservation Information Centre Supervisor

  • Jun 2021 - Present

  - Making reservation, answering guest’s enquiry from email, platform and selling additional product and services.- Complete reservation and answered all incoming calls.

• In-Room Dining Supervisor

  • Jun 2012 - Jun 2021

  - Have a complete knowledge of all food and beverage menu items available to Room Service and Poolside.- Always follow standard telephone etiquette while speaking to guest over phone.- Coordinate all guest order in advance in-order to avoid any partial deliveries to guest room.- Assist in the scheduling and training of room service staff.- Perform any other duties as assigned by the Manager or Dir of Food and Beverage.- Perform duties of the IRD manager in his absence.

• In-Room Dining Waiter

  • May 2009 - May 2012

  -Taking order, setting and check order to ensure food are delivery to the room on time in a good condition.- Making menu recommendations, answering questions and sharing additional information with restaurant patrons.- Providing excellent service to ensure satisfaction

• Lobby Lounge Waiter

  • May 2008 - May 2009

  Responsible to interact and build relationship with our customer to ensure customers satisfaction is maintain each and every time.- Responsible to handle customer disc-satisfaction or complaints tactfully and recover customer.