Experience

Trio Deniz

• Türkiye
• Retail Luxury Goods and Jewelry
• 1 - 100 Employee

• Aftersales Director

  • Dec 2022 - Present

• Senior Manager After Sales

  • Feb 2022 - Present

• After-Sales-Manager

  • Jan 2019 - Jan 2022

  After Sales Manager Marine



arvato teleservice

• Telecommunications
• 100 - 200 Employee

• Operations Director

  • Jan 2018 - Dec 2018

• Operations Manager

  • May 2017 - Jan 2018



Doğuş Otomotiv

• Türkiye
• Motor Vehicle Manufacturing
• 700 & Above Employee

• Scania Repair & Maintenance Contracts and Used Trucks Sales & Marketing Manager

  • Oct 2014 - Jun 2016

  Achievements:• Implementation of maintenance contracts with 600 contracts per year• Contract portfolio of 5.000.000 TL• Implementation of the used trucks brand of Dogus Otomotiv• 750 sold used trucks per year• One of the Most visited corporate website in Turkey for used trucks (15.000 visitors monthly and 40.000 visited pages)

• Volkswagen After Sales Manager

  • Jul 2008 - Sep 2014

  Achievements:• Steering of the dealer network with 72 authorized dealers• Steady increasing aftersales turnover• Increase of accessory turnover of almost 100 % on DNP level• Steady increasing customer satisfaction results• ‘’Importer of the year award’’ im 2012 between all Volkswagen Importers• Steady increasing customer loyality• Implementation and protection of high dealer standarts• Implementation of several successful campaigns and projects

• Volkswagen After Sales Field Force

  • Sep 2003 - Jun 2008

  Responsible in different service regions in Turkey for Volkswagen After Sales



RAA BERLIN

• Germany
• 1 - 100 Employee

• Teacher

  • Nov 1993 - May 2003

  Project Tutor “Professional Education for Turkish Students” Steel and Metals Industry Responsibilities: • Training for turkish students, working and studying in the metal sector • Analyze and determination of training requirements • Preparation of training programs and training contents • Preparation of training documents • Responsible for the entire training budget • Organization of practical trainings in Ankara in a multinational project together with the Turkish ministry of education • Guiding the whole training periods in Ankara Show less