Technical Support Specialist

• Aug 2022 - Present

VoIP Tester

• Aug 2021 - Sep 2021

Took part in a project led by Comtech Telecommunications where I utilized VPN technology and proprietary software to carry out large numbers of VoIP test calls to 911 dispatchers across the country and collected and organized the data in spreadsheets for analysis. Took part in a project led by Comtech Telecommunications where I utilized VPN technology and proprietary software to carry out large numbers of VoIP test calls to 911 dispatchers across the country and collected and organized the data in spreadsheets for analysis.

Childcare Provider

• Aug 2020 - Jan 2021

Coordinated child care services. Fostered mental, emotional and physical growth using engagement strategies. Engaged in daily communication and built trust through human connection. Maintained an impeccable standard of punctuality throughout tenure. Developed an effective system of triage rendering optimal and efficient outcomes. Coordinated child care services. Fostered mental, emotional and physical growth using engagement strategies. Engaged in daily communication and built trust through human connection. Maintained an impeccable standard of punctuality throughout tenure. Developed an effective system of triage rendering optimal and efficient outcomes.

Associate

• Aug 2019 - Mar 2020

Assisted team members with restaurant operations and provided exceptional customer service to guests. Improved touch screen application UI for taking customer orders, reducing mistakes and speeding up entry. Trained new employees on taking orders on the computer and the use of the payroll system. Assisted team members with restaurant operations and provided exceptional customer service to guests. Improved touch screen application UI for taking customer orders, reducing mistakes and speeding up entry. Trained new employees on taking orders on the computer and the use of the payroll system.

Information Technology Help Desk

• Jul 2013 - Sep 2013

Assisted in account management password resets and other account issues. Interacted with customers on a daily basis via phone and email. Delegated tickets to other technicians while in a team environment. Assisted in account management password resets and other account issues. Interacted with customers on a daily basis via phone and email. Delegated tickets to other technicians while in a team environment.