Faith Canosa

Client Care Coordinator at Team Borham
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Location
Greater Tampa Bay Area, US

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Experience

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Client Care Coordinator
      • Jan 2021 - Present

      - Manage the incoming and outgoing database referrals for the organization.- Create and maintain tracking tools for the team’s various systems, processes, and procedures.- Assist the executive leadership team including the VP and CEO.- Oversee the junior interns and assist in their professional development. - Manage the incoming and outgoing database referrals for the organization.- Create and maintain tracking tools for the team’s various systems, processes, and procedures.- Assist the executive leadership team including the VP and CEO.- Oversee the junior interns and assist in their professional development.

    • United States
    • Restaurants
    • 1 - 100 Employee
    • Server, Hostess, and Curbside Specialist
      • May 2020 - Present

      - Collaborate and communicate effectively with the front of the house to produce a plan of action that ensures a positive customer experience. - Utilize critical thinking skills to determine optimal seating arrangements for each guest.- Prioritize increasing the company revenue by exceeding sales goals.- Coordinate with the kitchen staff to ensure that orders are prepared correctly and in a timely manner. - Collaborate and communicate effectively with the front of the house to produce a plan of action that ensures a positive customer experience. - Utilize critical thinking skills to determine optimal seating arrangements for each guest.- Prioritize increasing the company revenue by exceeding sales goals.- Coordinate with the kitchen staff to ensure that orders are prepared correctly and in a timely manner.

    • United States
    • Real Estate
    • 1 - 100 Employee
    • Financial Analyst and Investor Relations Intern
      • Jan 2020 - Mar 2020

      - Create, maintain, and interpret financial statements using Tableau and Microsoft Excel to form accurate summaries and reports. - Conduct research on the EB-5 Program and produce reports on the information found.- Provide analytical support to the origination and asset management teams - Create, maintain, and interpret financial statements using Tableau and Microsoft Excel to form accurate summaries and reports. - Conduct research on the EB-5 Program and produce reports on the information found.- Provide analytical support to the origination and asset management teams

    • Hostess
      • Jul 2019 - Jan 2020

      - Collaborate with each host and busser to make sure that all parties are seated within or under the quoted wait time to ensure customer satisfaction.- Utilize critical thinking skills to determine which parties to place at each table and which tables to hold for larger parties.- Ensure accuracy with each to-go order by communicating with the back of house staff. - Collaborate with each host and busser to make sure that all parties are seated within or under the quoted wait time to ensure customer satisfaction.- Utilize critical thinking skills to determine which parties to place at each table and which tables to hold for larger parties.- Ensure accuracy with each to-go order by communicating with the back of house staff.

    • United States
    • 1 - 100 Employee
    • Hostess
      • Jan 2018 - Jul 2019

      - Organized an efficient rotation system and adapted this system as necessary when large parties needed to be accommodated for. - Forecasted the proper wait times for each party according to their requests and the number of parties ahead of them. - Organized an efficient rotation system and adapted this system as necessary when large parties needed to be accommodated for. - Forecasted the proper wait times for each party according to their requests and the number of parties ahead of them.

Education

  • University of South Florida
    Bachelor's degree, Finance and Real Estate
    2019 - 2021
  • St. Petersburg College
    Associate of Arts - AA
    2016 - 2018
  • Florida State University
    Marketing
    2017 - 2017
  • Countryside High School
    High School Diploma
    2013 - 2017

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