Experience

Snyk

• United States
• Computer and Network Security
• 700 & Above Employee

• Senior Technical Success Manager

  • Oct 2023 - Present

  Palm Bay, Florida, United States

• Technical Success Manager

  • Mar 2022 - Oct 2023

  Remote Building trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio, including Snyk Open Source, Snyk Infrastructure as Code, Snyk Container, and Snyk Code. Assisting customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment throughout the Software Development Lifecycle. Providing overall Snyk deployment and adoption best practices, as well as technical product… Show more Building trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio, including Snyk Open Source, Snyk Infrastructure as Code, Snyk Container, and Snyk Code. Assisting customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment throughout the Software Development Lifecycle. Providing overall Snyk deployment and adoption best practices, as well as technical product onboarding and configuration assistance, for maximum success based on the customer’s specific technology stack and operating culture. Leading and managing internal resources in support of meeting client needs including product management, technical support, engineering, enablement, and professional services. Responsible for the successful deployment of Snyk software for named accounts.

• Customer Success Manager

  • Mar 2022 - Aug 2022

  Remote Building trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio, including Snyk Open Source, Snyk Infrastructure as Code, Snyk Container, and Snyk Code. Assisting customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment throughout the Software Development Lifecycle. Providing overall Snyk deployment and adoption best practices, as well as technical product… Show more Building trust with security executives and developers to realize success throughout their full journey with the Snyk software portfolio, including Snyk Open Source, Snyk Infrastructure as Code, Snyk Container, and Snyk Code. Assisting customers with identifying, reaching, and tracking the strategy, goals, and metrics for Snyk deployment throughout the Software Development Lifecycle. Providing overall Snyk deployment and adoption best practices, as well as technical product onboarding and configuration assistance, for maximum success based on the customer’s specific technology stack and operating culture. Leading and managing internal resources in support of meeting client needs including product management, technical support, engineering, enablement, and professional services. Responsible for the successful deployment of Snyk software for mid-market accounts.



G.Zero, LLC

• Co-Owner

  • Jan 2015 - Present

  Liberty Lake ~Mobile Software Development Projects



Allegro Escrow

• Customer Success

  • Feb 2019 - Mar 2022

  Spokane Valley, WA ~Collect and analyze customer data and feedback on private lending transaction scope and convert this into a successful on-boarding implementation. ~Communicate, compare and manage customers' deliverable expectations (costs, timelines, risk management, etc.). ~Deeply empathize with customers, which drives effective customer advocacy across delivery teams, shaping internal priorities. ~Engaging directly with customers to discern when to escalate issues (raise the red flag… Show more ~Collect and analyze customer data and feedback on private lending transaction scope and convert this into a successful on-boarding implementation. ~Communicate, compare and manage customers' deliverable expectations (costs, timelines, risk management, etc.). ~Deeply empathize with customers, which drives effective customer advocacy across delivery teams, shaping internal priorities. ~Engaging directly with customers to discern when to escalate issues (raise the red flag internally) or de-escalate issues (lower the flag directly with the customer). Show less