Experience

Solidifi

• United States
• Information Services
• 100 - 200 Employee

• Senior Title Specialist

  • Feb 2020 - Feb 2022



Citizens

• United States
• Banking
• 700 & Above Employee

• Management Staff

  • Feb 2018 - Sep 2019



Domino's

• Restaurants
• 400 - 500 Employee

• Manager

  • Aug 2013 - Feb 2018

  Somerset, Mass All food preparation of food for the day of sales Customer service and problem resolution Inventory and cost control Balancing cash drawer and processing nightly bank deposits Food delivery rotation and stocking Staff management, including scheduling and HR issue resolution



Bank of America

• United States
• Banking
• 700 & Above Employee

• Quality Analyst

  • Jan 2010 - Jan 2012

  Providence, Rhode Island Area Provided reporting based around claim review for customer impact and regulatory error rates Monthly auditing of associate processed claims Created and processed the quality associate mentoring program Assisted the line of business in implementing procedure changes which ensure accurate processing of claims.

• Research and Adjustment Rep II and High Dollar Research & Adjustment Rep

  • Aug 2005 - Jan 2010

  Providence, Rhode Island Area Processing DEBIT, ACH and High Dollar claims with accuracy. Exceeding production and quality metrics on a monthly basis. Contacting customers to obtain all information needed to accurately resolve claims. Processing and resolving high dollar claims and executive complaints. Processing accounting adjustments accurately upon claim resolution to match claim decision regarding temporary credit



Domino's

• Restaurants
• 400 - 500 Employee

• Shift Manager

  • Jul 1997 - Sep 2005

  Cranston, Providence, Bristol RI All food preparation of food for the day of sales Customer service and problem resolution Inventory and cost control Balancing cash drawer and processing nightly bank deposits Food delivery rotation and stocking