Experience

Toolfetch

• United States
• Retail
• 1 - 100 Employee

• Customer Service Manager

  • May 2022 - Present

  o Directly oversee customer service department and lead weekly meetings o Train new representatives and monitor team progress o Coordinate meetings with department managers and outside vendor management to increase company business o Facilitate internal team building opportunities o Directly oversee customer service department and lead weekly meetings o Train new representatives and monitor team progress o Coordinate meetings with department managers and outside vendor management to increase company business o Facilitate internal team building opportunities



Toolfetch

• United States
• Retail
• 1 - 100 Employee

• Customer Service Representative

  • Jul 2021 - Feb 2022

  o Keep track of order status for client orders through Netsuite software o Act as an intermediary between the customer and different manufacturers o Provide courteous and professional customer care and support via phone and email o Coordinate with different department members in order to solve client requests o Keep track of order status for client orders through Netsuite software o Act as an intermediary between the customer and different manufacturers o Provide courteous and professional customer care and support via phone and email o Coordinate with different department members in order to solve client requests



Albertus Magnus High School

• United States
• Primary and Secondary Education
• 1 - 100 Employee

• Performing Arts Department Assistant/Production Manager

  • Sep 2017 - Aug 2020

  Performing Arts Department Assistant o Additional support to Music Director in prepping for music classes: - Chorus (Grades 9-12), Band (Grades 9-12), Music in our Lives (Grade 9), Music Theory (Grade 9) o In class substitute as needed o Organize clerical paperwork for the Performing Arts Department o Representative for the Performing Arts Department for school functions Production Manager for Spring Musicals o Organize the auditions for the Spring Musical in coordination with the Creative Team o Advise the Music Director/Director in the casting process o Coordinate information between the Creative Team, Cast/Crew/Parents, Volunteers, and Event Workers Show less



The American Boychoir School

• United States
• Performing Arts
• 1 - 100 Employee

• Tour and Production Assistant/Teacher's Aid

  • Feb 2016 - Sep 2017

  Tour and Production Assistant o Supervise choir rehearsals to ensure the wellbeing of the students. o Assist in planning and organizing tour and run-out logistics. - Tasks include arranging and ordering meals for long-term tours or runouts. - Assisting the tour manager in researching and planning enrichment and field trip activities for the students. - Taking audience statistics at concerts. - Meeting with the school members to discuss student welfare o Training students for their different tour jobs and responsibilities. o When needed, accompanying students to the clinic or hospital when on tour. o Travel with choir whenever they have a run-out or tour: - Experience doing major tours in the Mid-west and Southern East Coast, local run-outs to NYC, Princeton NJ, and Philadelphia. - International tour experience in 9 major cities in China and Hong Kong. Teacher’s Aid (General Education) o Additional support to classroom teachers (Grades 4-8) o In class substitute as needed Show less