Experience

13 Hub Lane

• United States
• Furniture and Home Furnishings Manufacturing
• 1 - 100 Employee

• Personal Assistant

  • May 2021 - Present

  Roswell, Georgia, United States Personal assistant of 2 designers. Procure new customers & introduced them to designers. Help increase sales and client retentions. Administrative work (creating and sending PO’s, pricing, managing emails, communicating with vendors and customers, etc). Customer care. Sales. Simplifying systems. QA & QC.



SAGA Serve Accomplish Grow Achieve LLC

• Business Consultant

  • Jan 2017 - Present

  Greater Atlanta Area Advising, Coaching, and Consulting in Leadership and Customer Service.



Aria Salon Spa Shoppe

• Assistant Director

  • May 2018 - Sep 2019

  Forsyth, Georgia Management training. Revised systems utilizing DMAIC. Simplified existing systems. Edited procedures and best practices. Increased total sales by 4%, service sales by 9%, and retention by 4% in 1 year. Calendar Management. QA and QC processes. Recruiting & Hiring. Workforce Management. Employee development. Measured P&L’s. Edited and constructed training documents



Industrial Access, Inc.

• United States
• Construction
• 1 - 100 Employee

• Operations

  • Apr 2017 - Apr 2018

  Georgia Worked with Ops Department & President. Developed new methods to simplify existing systems to calculate operations payroll more efficiently. Produced company documents & spreadsheets to improve departmental processes. Updated company files. In charge of Ops employees’ payroll and Per Diem. Ensured employees were up to date on required training for jobs. Workforce Management. OSHA practices. Wrote new standard operating procedures and best practices. Account Reconciliation.



Van Michael Salon

• United States
• Consumer Services
• 1 - 100 Employee

• New Talents Manager

  • Jul 2012 - Apr 2017

  Atlanta, Georgia Improved NT staff retention & productivity through employee and client relations. Coached & Trained salon employees. Tripled total sales, 95% staff retention, 50% staff growth, and increased retail, services, ticket averages and client retention. Call center management. Office management. Customer service. Admin. Retail sales. Leadership. Calendar Management. QA & QC. Workforce Management.



Rangoni Firenze Shoes

• United States
• Retail
• 1 - 100 Employee

• Key Holder

  • Nov 2009 - Sep 2012

  Had a record of the Third highest Sale in the Region, Increased foot traffic through strong merchandising and window displays, Performed Opening and Closing responsibilities, Excelled in Customer Care, Completed administrative tasks, Ran Daily Sales Numbers to Measure P&L’s.



Mitzi & Romano and M3

• Keyholder / Assistant Buyer

  • Aug 2004 - Apr 2008

  Atlanta Metropolitan Area Opening and Closing Procedures, Assisted Manager of M3 location with buying, Customer Service, Inventory Control, Administrative Tasks, Retail Sales, Operating Cash Register & Money Handling, Merchandising, Recorded Daily Sales Numbers to Measure P&L’s.