Business Development Specialist

• Aug 2023 - Present

Leasing Consultant

• Jan 2022 - Present

Assisted in marketing plans and print advertisement; completed and updated newsletter for residents based on events in the area -Processed and verified eligible tenant applications -Provided property tours; generated interest and drove sales/maintained occupancy of 95%+ -Resolved residents’ complaints and improved customer service -Collected payment/deposits; processed evictions/payment plans for residents Assisted in marketing plans and print advertisement; completed and updated newsletter for residents based on events in the area -Processed and verified eligible tenant applications -Provided property tours; generated interest and drove sales/maintained occupancy of 95%+ -Resolved residents’ complaints and improved customer service -Collected payment/deposits; processed evictions/payment plans for residents

Customer Service Specialist

• Aug 2021 - Dec 2021

Assisted and evaluated customer needs and concerns; to better assist -Successfully operated high volume call: Multi-tasking to produce efficient productivity -Noting information using the required system and completing the task within a given time frame Assisted and evaluated customer needs and concerns; to better assist -Successfully operated high volume call: Multi-tasking to produce efficient productivity -Noting information using the required system and completing the task within a given time frame

Technical Support Specialist

• Jul 2020 - Aug 2021

Inbound customer calls assisting with tech. issues, device billing and troubleshooting -Using multiple software to assist with issue; pathway to resolution -Present sales strategies for existing account holders; resulting to purchase -Assisted in the support of luxury/latest Apple and Android products in -Reviewed procedures/policy’s and technical documents - Installed software, modified, and repaired hardware and resolved technical issue Inbound customer calls assisting with tech. issues, device billing and troubleshooting -Using multiple software to assist with issue; pathway to resolution -Present sales strategies for existing account holders; resulting to purchase -Assisted in the support of luxury/latest Apple and Android products in -Reviewed procedures/policy’s and technical documents - Installed software, modified, and repaired hardware and resolved technical issue