Experience

University of Atlanta

• United States
• Higher Education
• 1 - 100 Employee

• Administration Executive

  • Jul 2011 - Present

  Study Materials. Making copies of textbooks/handouts of all subjects in coordination with the Program Director and Administration manager. Arranging study materials in designated locations. Sending soft copies of subjects to student emails. Making copies of attendance and giving in the class. Collecting attendance sheet. Entering the attendance in softcopy. Displaying the student grades after every subject. Making labels and notifications. Students Collecting new applications with complete documents. Entering the new applicant details in database Informing students for pending doc and completion of application Rechecking the document and sending to UOFA in U.S.A. Maintaining soft copy list of applications sent to UOFA Collecting the acceptance letters and checking against the list of applications sent Filing copies of applications sent and acceptance letters in student folder Entering the UOFA student id to database (application forms sent file) Arranging the acceptance letters location wise. Collecting and filing student concern sheets and giving a copy to the student consultant. Issuing letters to students and filing the copy Marketing Support Making and distributing data to staff. Making calls and sending message to students. Entering everyday’s timesheet of staff. Premises Making sure projectors /computers in class rooms are working proper prior to class. Show less



Sharaf DG

• United Arab Emirates
• Retail
• 700 & Above Employee

• Cashier

  • Oct 2008 - May 2009

  Provide inbound and outbound telephone support to customers. Greeting customers with a smile. Listening and understanding customer requirements carefully. Assisting customer find the product they want. Suggest solution and alternatives if applicable. Assuring cleanness of shelves and, products positioning as per company Visual Merchandising guidelines. Assuring that prices, labels and clear identified and specifications coincides with the product on the shelves. Keeping record of how much money we had when opening the store, and how much earned when closing the store. Collecting cash and cheque, and handling necessary tasks related to credit cards and other means of defrayal. Balancing all receipts against sales. Show less



Commercial And Industrial Equipment Company

• Secretary / Receptionist

  • Aug 2007 - Jun 2008

  Reception and customer service duties. Placed outgoing calls, received and screened incoming calls for all the departments. Ensured constant supply of office material to all offices. Performed secretarial job such as minutes of the meeting and scheduled necessary appointments. Received and ushered company visitors to the respective offices. Secretarial duties, new business transmittal, recording new policies and accessing e-mail services so as to update management. General office organization i.e. filling, faxing and sending mails both internal and external. Coordinated with different departments for any concerns and made the necessary follow-ups. Ensured that all important messages, forms, memorandums est. are properly disseminated. Show less



Micro Skills Company

• Call Centre Operator

  • May 2006 - Dec 2006

  (A Company of IT Solutions) Nairobi- Kenya; Answering/attending to all telephone calls and other clients requests including the help desk hotline professionally. Logging service requests in the system (through FSI). Forwarding service request for Facilities Engineers action. Perform all secretarial duties as assigned by the Management. Updating Planned Preventive Maintenance (PPM) and daily service reports as per standard procedure. Co-coordinating with the subcontractors. Timesheet entry for all the Technicians, Supervisors and Engineers. Preparing Quotations and material requisitions. Data entry for LPO, and materials received and store inventory control. Updating logs for the Managers, Engineering and operations as well as service request master file. Show less



Wool Worth Store

• Customer Service Executive

  • Jan 2005 - Dec 2005

  Provide inbound and outbound telephone support to customers. Ensure that customer requirements are met to deadline. Make contact with new clients to generate new business. Assist to improve relationships with the customers by analyzing data prior to highlighting any trends or areas of concern. Ensure customer satisfaction through the provision of excellent quality service by resolving complex customer queries in an accurate, courteous and timely manner. Accurately dissemination information in order to ensure that the complex queries are communicated to the customers. Provide customers with accurate delivery information just in case of late deliveries. Sending Subscription order forms to new subscribers through, email, fax or News Boys. Log Customers complains in the system and sending the report to my immediate Manager daily through mail. Show less