Experience

INUA AI

• Kenya
• Technology, Information and Internet
• 1 - 100 Employee

• Business Associate

  • Jan 2023 - Present

  -Provide general administrative assistance, including managing correspondence, scheduling appointments, organizing meetings, and maintaining documentation. -Collect, compile, and analyze data to support business decision-making processes. Ensure data accuracy, integrity, and confidentiality through effective data management practices. -Prepare reports, presentations, and other documents for internal and external stakeholders. Ensure accuracy, completeness, and timely delivery of required reports. -Collaborate with cross-functional teams to ensure efficient coordination of tasks, projects, and workflows. Assist in monitoring project timelines, tracking progress, and addressing any bottlenecks. -Facilitate effective communication channels among team members, departments, and external stakeholders. Assist in managing relationships with clients, vendors, and partners. -Assist in implementing and maintaining operational processes, policies, and procedures. Identify areas for improvement and recommend solutions to enhance operational efficiency. -Provide support to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. Assist in maintaining customer satisfaction and retention. Show less



iSON Xperiences

• United Arab Emirates
• Consumer Services
• 700 & Above Employee

• Customer Service Representative

  • Jun 2022 - Jan 2023

  -Resolved customer billing errors by researching issues in system, asking open-ended questions, and determining root causes of problems. -Answered constant flow of customer calls with minimal wait times. -Clarified customer issues and determined root cause of problems to resolve product or service complaints. -Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. -Handled customer complaints, provided appropriate solutions and alternatives within time limits; followed up to ensure resolution was found -Answered over 100 customer telephone calls daily promptly to avoid on-hold wait times. -Responded to customer emails and social media chats on different queries regarding internet and telephony services. Show less



Techno Brain

• IT Services and IT Consulting
• 1 - 100 Employee

• Technical Support Specialist

  • Jun 2021 - Feb 2022

  -Handled customer complaints by providing appropriate solutions and alternatives within time limits; follow up to ensure resolution is achieved -Built sustainable relationships and trust with customer accounts through open and interactive communication -Provided accurate, valid, and complete information by using right methods/tools for clients -Manage incoming calls as well as outgoing calls on retention and follow-ups -Explained online self-help options to customers to promote additional and after hours support choices. -Communicated with clients and customers about their experiences with product or service Achievements: -Through good performance was assigned to handle VIP clients and train new joiners who supported different types of clients -Achieved a constant quality of score 95% and above every month Show less



Jesuit Hakimani Centre

• Nairobi County, Kenya

• Data Management Assistant

  • May 2019 - Aug 2019

  -Performed accurate and efficient data entry tasks using SPSS and Microsoft Excel. -Transcribed data from various sources, such as audio recordings or handwritten documents, into electronic formats using Microsoft Word. -Organized and maintained databases and spreadsheets for efficient data storage and retrieval. -Assisted in data cleaning, formatting, and standardization to ensure data quality and consistency. -Conducted basic data analysis and generate reports or summaries as needed. -Identified and report data entry/transcription errors, inconsistencies, or anomalies to supervisors for resolution. -Maintained documentation and records of data entry/transcription processes, procedures, and guidelines Show less



Nairobi city water and sewerage company

• Nairobi, Kenya

• Internship Trainee

  • Jan 2019 - Mar 2019

  -Computer Hardware Technician: Install, configure, and maintain computer hardware components including CPUs, RAM, hard drives, and peripherals. -Managed software installation, updates, and licenses across organization. -Troubleshoot and resolve software compatibility, installation, and performance issues. -Terminate cables, perform cable trunking, and install end-user network points. -Configured and maintained network switches, routers, and other networking equipment. -Provided IT support and assistance to employees with hardware and software related queries or issues. Show less