Experience

NRI 3PL

• United States
• Transportation, Logistics, Supply Chain and Storage
• 200 - 300 Employee

• Account Manager

  • Dec 2021 - Present

  • Handling the following accounts: Rothy's, Eagle Creek, Oak & Fort, Sherpani, Olly Dog, Ascentials Pro, 686 Westlife, Pret, Shred. Assisted in other account mangers accounts when needed as follows: Oboz, Kandui Florence, Kandui Simple shoes, Sunnylife, BIION, Biolite, Flylow, Inov 8, and Selk-Bag for a fast pace 3PL. • Correct, update, cancel, allocated, release, set Route and VAS directions for all orders per Client and Vendor Guidelines through Aspire program. Performing all functions related to the process of the receipts through the facilities to meet client expectations acting as a primary liaison. Show less



Empire Electronic Corporation

• United States
• Computers and Electronics Manufacturing
• 1 - 100 Employee

• Operations/ Logistics Manager

  • Apr 2019 - Oct 2019

  • Direct work with both USA CEO, China CEO and Owner of Makena China. Reporting on inventory and forecast management for all accounts and facility. Required to read and approve contracts included but not limited to: logistics, government, financial, tariff, customs, state/city, business, lease, sales, legal, etc. Designing and facilitating all contracts need for business ventures. Design the Standard Operations Practice for both Makena and Empire with the China CEO for all executive actions. HR for payroll, write ups, hire and firing procedures. • Process all orders. Orders consist of DSV home or store, Drop to DC, DI, and POE/FOB. Handling over 30 plus accounts. Review and approve all orders, credits, outbound, inbound, logistic and warehouse costs, etc. Management of office staff and assist with sales teams processes to execute orders. Logistic management for containerization on all orders. Negotiations of all logistic needs. Warehouse management of all staff and every component needed to be in compliance to state/city requirements. Direct all employees to make sure each order is processed to each truck set for delivery. Handled AR/AP for accounts, overall budgeting for accounts and company. Show less



Test Rite

• Taiwan
• Wholesale Import and Export
• 200 - 300 Employee

• Account Manager

  • Jun 2017 - Oct 2018

  • Product research. Communication with our resource office in Asia for contact with factories. Get production quotes for Clients including all allocated costs designed for that account with freight. Choices were: POE/Warehouse/DI. • Working with Imports teams regarding: MDS reports, duty/tariffs validation, and container tracking. • Travel to the clients (out of state if necessary) for product review and negotiations. • Work with legal teams for contracts/trademarks. Accounts associated: Menards, Meijer’s, At Home and The Container Store. • Review purchase orders from clients or containerization that might be needed to bring product in full container capacity. Review warehouse forecast. Uploading on clients and company portals all product details. Work with clients and company’s art department on packaging artwork, instruction manuals, product manufacture designs, etc. • Conduct billing in EIP system for costs allocated for each project. Assist with quarterly and yearly budget for each account associated with. Show less



Plaza Amusement

• Rancho cucamonga, CA

• Executive Assistant

  • Feb 2016 - Jun 2017

  • All accounts Reporting- Yearly, monthly, bi-weekly, and daily for the CPA and owner. Form making for: collections, accounts, and process for every account. Client services. Invoicing clients- accounts payable and accounts receivable. • Inventory reporting and ordering for all product, merchandise, and games for the company and clients. • Safes handling every day for accounting of all money collected from accounts for the daily bank deposit. • Dispatch technicians for service requests. Company vehicle accountability • Working directly with owner, general manager, sales assistant, and technicians. Show less



E-dustry, Inc

• Montclair, CA

• Production Manger/ Bookkeeper/Accounts Processor

  • Sep 2015 - Nov 2015

  • Checking all emails from clients and orders through G-Mail and Mozilla. • Use of: Firefox, Chrome, internet explorer, Google Maps, excel, word, Apache open office 4, and QuickBooks. • Phone calls from clients, distributors, designers, contractors, architects, online callers to verify orders or products, etc. • Organize and set up all files for all types of clients to then file all paperwork and orders of them. • Mail processing: sort and account of all checks received to be set for process of payments from all clients. • Processing orders through several websites: EBay, Rakuten, Powerstrips.co, X1up.com, Amazon, and any emailed purchase order. Process and set up each order to be send to the warehouse to be picked by the warehouse staff and shipped out. • Inventory all parts and product from the warehouse. Process the reporting documents from inventory for ordering new product and to update websites on product availability for client ordering. • Set up shipping through Fed Ex, USPS, UPS or any other freight company instructed by customer or company standards. Set up freight pick up (example: Roadrunner) and tracking of all set out orders by all services. • Spreadsheets for refunds, inventory, payments, credits, etc. • International shipping, fed ex manifests daily, reporting shipments and reporting orders. • Invoicing accounts payables, Invoicing all orders, Accounts Receivables, Credit memo processing, Return product processing, Refund Processing, Etc. • Batch invoicing for special customers, Bank Ledgers for deposits, bookkeeping for all company payments, pay all company bills (water, electric, Shipping companies, Credit Cards, etc.) • Research for marketing more of the company’s product and design. Find resources to expand sales and clients. Show less



AIM inc

• Upland CA

• Client Service Manager/Marketing Manager

  • Jan 2014 - Feb 2015

  • Appointment setting for lead calls for a broker to meet the client and set up insurance policy for them. • Marketing, Administrative work, Book keeping of times of work to give to accounting for payroll. • The purging of Insurance application records of insurance brokers. • Appointment setting for lead calls for a broker to meet the client and set up insurance policy for them. • Marketing, Administrative work, Book keeping of times of work to give to accounting for payroll. • The purging of Insurance application records of insurance brokers.



Convergys

• Jacksonville, North Carolina Area

• Team Manager & Universal United States Postal Service Call Center Agent

  • Apr 2005 - Oct 2008

  • Managing between 15-20 agents in my team, and then taking over as the Point of Contact (POC). Managing Service Level (SL), and can manage up to 200+ agents at one time. • Working with Human Resources with the hiring of new agents and going into the training classes to teach potential agents on topics for training when needed. Coaching new employees to become better agents with great average handling times and quality scores on monitoring. Ongoing result of position to have accomplished bringing in top quality scores on monitoring and one of the top average handling times possible to the team. • Documenting service records on complaints and or concerns, setting up redelivery's, setting up hold mail requests, tracking packages and or special services, giving rates on international or domestic mailing, and checking direct information of all post office hours and services. Show less



Liberty Tax Service

• Jacksonville NC

• Tax Prep

  • Jan 2005 - Apr 2005

  Tax Prep Tax Prep



Craven Regional Medical Center

• New Bern North Carolina

• Micrographic Assistant

  • Aug 2004 - Nov 2004

  • Purging of all medical records. • Purging of all medical records.



KFC main office

• Jacksonville, North Carolina Area

• Data Entry Processor/Accounts Receivable/Accounts Payable

  • Jan 2004 - Feb 2004

  • Responsibilities for all six stores were reports of Inventory, Monthly Sales, Chicken Short, a Three Year Daily Comparison, Combination Sales, Store Performance, Combination of Net Sales, Sales Report, Two Year Monthly Comparison (corporate year and calendar year), Cashiers Over and Short, Interoffice Charges, January and Associates, and Stars. • Sorting and preparing all bills every Monday for the accountant. • Each week sorting through all daily deposits slips for all six stores, and created all new forms for each upcoming month to help increase company productivity before leaving the position. • Computer systems included e-mailing, and all reports and work done through Excel. Show less



Advance Petroleum Corporation

• Rancho Cucamonga, California

• Receptionist/Accounts Receivable /Bookkeeping

  • Jan 2001 - Apr 2001

  • Responsibilities included receptionist's position, accounts payable, reorganizing filing system for the whole company. • Time sheets sorting and entering of time into the computer data base, construction job starting and ending paperwork, close customer service relationships, heavy data entry, tedious computer processing. • Computer systems used on daily bases Excel, Word, Master Builders and Outlook. • Responsibilities included receptionist's position, accounts payable, reorganizing filing system for the whole company. • Time sheets sorting and entering of time into the computer data base, construction job starting and ending paperwork, close customer service relationships, heavy data entry, tedious computer processing. • Computer systems used on daily bases Excel, Word, Master Builders and Outlook.



Los Angeles Freight Liner

• Fontana, CA

• Warranty Claim Processor/ Receptionist

  • Sep 2000 - Dec 2000

  • Warranty claim processing • Receptionist with multiple phone lines • Filing • Customer service • Heavy computer processing with • Warranty claim processing • Receptionist with multiple phone lines • Filing • Customer service • Heavy computer processing with



Harmon

• Ontario California

• Data Entry Processor

  • Dec 1999 - Jul 2000

  • Processing large volume of Consumer orders via EDI • Billing into SAP system, Set up back orders for warranty customers to send out to the warehouse to set up to send • E-mail clients and centers for supplies and orders • Reception for the center/warehouse, computer processing • Processing large volume of Consumer orders via EDI • Billing into SAP system, Set up back orders for warranty customers to send out to the warehouse to set up to send • E-mail clients and centers for supplies and orders • Reception for the center/warehouse, computer processing



Prime Care Medical Group

• Redlands, CA

• Medical Data Entry Processor

  • Apr 1998 - May 1998

  • Run reports • Edit inventory for medical equipment. • The computer systems were IDX and SYMED from these systems it gave out reports giving information for the medical groups for the billing of HMO records. • Run reports • Edit inventory for medical equipment. • The computer systems were IDX and SYMED from these systems it gave out reports giving information for the medical groups for the billing of HMO records.