Faith Mbakwe
Deputy Boutique Manager at Polo Luxury- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
Verified International Academic Qualifications
World Education ServicesMar, 2021- Nov, 2024 -
Verified International Academic Qualifications
World Education ServicesMar, 2021- Nov, 2024
Experience
-
Polo Luxury
-
Nigeria
-
Luxury Goods & Jewelry
-
1 - 100 Employee
-
Deputy Boutique Manager
-
Aug 2023 - Present
• Provide required training to boutique staff, ensure compliance with all company procedures and policies, and prepare efficient schedules to achieve all business objectives.• Ensure adherence to operational standards, evaluate strengths for all boutique teams, evaluate performance, and provide feedback for staff.• Maintain a professional environment in the boutique at all times, ensure achievement of all monthly sales targets, and develop strategies to increase the number of buying clients.• Assist staff in providing optimal services to all customers, administer all shifts, and ensure compliance with all cash collection procedures.• Administer all sales strategies for the boutique, ensure accuracy and effectiveness of all customer transactions, monitor all complaints, and provide effective resolution.• Ensure compliance with all Boutique–in-shop operations, manage the collection of all cash as per procedure, and maintain stock inventory on a monthly and quarterly basis.• Oversee all merchandising and display windows and organize various special events and ensure achievement of all objectives through same. Show less
-
-
Assistant Boutique Manager
-
Mar 2023 - Jul 2023
Managing the boutique’s inventory, pricing, and display while ensuring that it is up to date with the latest trendsScheduling employees, including training, and supervising themDeveloping relationships with vendors who sell merchandise for the storeTracking customer preferences, needs, and buying habits to help identify new products that will appeal to shoppersResponsible for all aspects of running a retail store including merchandising, hiring and training staff, and maintaining inventory levelsManaging the accounting operations of the store, including tracking sales numbers and recording transactionsEstablishing relationships with members of the community who can help promote the store through events or other meansDeveloping marketing strategies for the store, including advertising campaigns and social media outreachProvide customer service to clients and customers by assisting them with selecting items that suit their taste and needs. Show less
-
-
Sales Executive
-
Dec 2021 - Feb 2023
Setting sales goals and developing sales strategies.Researching prospects and generating leads.Contacting potential and existing customers on the phone, by email, and in person.Handling customer questions, inquiries, and complaints.Preparing and sending quotes and proposals.Managing the sales process through specific software programs.Building and maintaining a CRM database.Meeting daily, weekly, and monthly sales targets.Participating in sales team meetings.
-
-
-
Pandora
-
Denmark
-
Retail Luxury Goods and Jewelry
-
700 & Above Employee
-
Store Manager
-
Nov 2019 - Feb 2021
Deliver excellent service to ensure high level of customer satisfaction.Meet sales goals by training, motivating, mentoring and providing feedback to sales staff.Create business strategies to attract new customers, expand store traffic and enhance profitability.Hire, train and oversee staff.Respond to customer complaints and concerns in a professional manner.Undertake store administration duties such as managing store budgets and updating financial records.Monitor inventory levels and order new items.Ensure the safety of inventory. Show less
-
-
Marketing Officer
-
Oct 2017 - Oct 2019
Plan and execute company’s events. Work with media houses to ensure optimum publicity of company’s events. Ensure the company’s presence is obvious across all social media platforms. Design graphics for promotions. Liaise with management to decide on promotions to be done. Ensure the company’s website is always updated. Ensure media and public relations for the company. Prepare messages and emails for communication with clients. Develop alternative routes to reach more clients. Show less
-
-
-
UONGOZI Institute
-
Tanzania
-
Government Relations Services
-
1 - 100 Employee
-
Research Assistant
-
Oct 2017 - Dec 2017
Representing the study in a well-informed, professional, yet unassuming manner. Communicating effectively with the security personnel at post, the front desk executives (personnel), as well as all workers of the firm who can contribute to the successful administration of the questionnaire throughout the entire duration of the study. Developing rapport with participants (respondents) in a professional manner to encourage participation. Collecting high-quality data in a timely manner. Maintaining confidentiality. Confronting unexpected issues. Show less
-
-
-
Africagrowth Institute
-
South Africa
-
Research Services
-
1 - 100 Employee
-
Enumerator
-
May 2015 - May 2015
Conduct interviews with respondents. Record responses as instructed. Comply with the requirements necessary for conducting a successful survey. Ensure that all questionnaires are accounted for. Turn overall literature and materials used in the survey. Conduct interviews with respondents. Record responses as instructed. Comply with the requirements necessary for conducting a successful survey. Ensure that all questionnaires are accounted for. Turn overall literature and materials used in the survey.
-
-
Education
-
2016 - 2017
University of Ibadan
Master of Arts (M.A.), Theatre arts -
2009 - 2013
University of Nigeria
Bachelor of Arts (B.A.), Theatre and film studies
Community
