Experience

Global Airfreight International Pte Ltd

• Singapore
• Transportation, Logistics, Supply Chain and Storage
• 1 - 100 Employee

• Operations / Customer Service Officer / Business Development Aviation

  • Apr 2007 - Present

  IndustryAerospace / Aviation / AirlineSpecializationLogistics/Supply ChainRoleFreight ForwardingSpecific Job Roles:1) Arranging declaration and delivery for customers2) Checking of e-mail and ensuring that they are attended to3) Handling daily shipments with Volume and monitor clearance and delivery4) Liase with clearance contractors on clearance of shipments and documents from terminals, documents from Agents.5) Organise the breaking of import documents and arrange for permit declaration before flowing in to customer service section6) Arranging clearance of Explosive shipments from respective terminal7) Issuing of Tracer letter to respective terminals for Shortlanded / Missing cargoes8) Communicate with overseas agents on import shipment – related matters9) Arrange survey of cargo on behalf of consignees at the terminals and other agents warehouse10) Creation of shipment details in KFF system11) Raising of GST invoices12) Handle Urgent Cargos / AOG shipments13) Handle Wine / Whisky and On-Board delivery arrangements 14) Handle quotations and RFQs for aviation customers15) Handle Hand carry & AOG arrangementsResponsibilities:1) Oversee and Supervise Ops Team and Customer Relations team2) Ensuring delivery and clearance are on-time3) To raise any problems that have surfaced in CS or Ops4) Conduct Orientation or Training for new staffs joining Import Ops / Import Customer Relations5) Segregating and Door to Door shipments to Junior CS6) Monitoring of LSP performance (Delivery and Clearance)7) Attend LSP Monthly Meeting8) Attend Safety Meeting