Faisal Nisar
Assistant Manager Customer Services at SIAR Digital- Claim this Profile
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Bio
Zohaib A.
It was great working with Faisal at the OMC department, where I as a junior was able to learn the core skills necessary. Faisal's exposure and interest in various areas of the technology department has made him an asset for his organisation and he has played an important role in resolution of several critical level issues over the years.
KARRAR RIZVI
Faisal has shown remarkable support while working at the OMC-R at Telecard Limited. He has been delivering reports and statistical analysis and have been an expert in highlighting faults and alarms due to various situations occurring at runtim. He has also been supervising activities on vaious RBS sites by being part of the OMC and have indicated and managed the technicalities and conveyed and verified the link establishment and end-to-end connectivity. He is ambitious and a very hardworking diligent candidate and have presented himself as an active participating member in the team. I am glad to have worked alongside him and wish him all the best and success in future endeavours
Zohaib A.
It was great working with Faisal at the OMC department, where I as a junior was able to learn the core skills necessary. Faisal's exposure and interest in various areas of the technology department has made him an asset for his organisation and he has played an important role in resolution of several critical level issues over the years.
KARRAR RIZVI
Faisal has shown remarkable support while working at the OMC-R at Telecard Limited. He has been delivering reports and statistical analysis and have been an expert in highlighting faults and alarms due to various situations occurring at runtim. He has also been supervising activities on vaious RBS sites by being part of the OMC and have indicated and managed the technicalities and conveyed and verified the link establishment and end-to-end connectivity. He is ambitious and a very hardworking diligent candidate and have presented himself as an active participating member in the team. I am glad to have worked alongside him and wish him all the best and success in future endeavours
Zohaib A.
It was great working with Faisal at the OMC department, where I as a junior was able to learn the core skills necessary. Faisal's exposure and interest in various areas of the technology department has made him an asset for his organisation and he has played an important role in resolution of several critical level issues over the years.
KARRAR RIZVI
Faisal has shown remarkable support while working at the OMC-R at Telecard Limited. He has been delivering reports and statistical analysis and have been an expert in highlighting faults and alarms due to various situations occurring at runtim. He has also been supervising activities on vaious RBS sites by being part of the OMC and have indicated and managed the technicalities and conveyed and verified the link establishment and end-to-end connectivity. He is ambitious and a very hardworking diligent candidate and have presented himself as an active participating member in the team. I am glad to have worked alongside him and wish him all the best and success in future endeavours
Zohaib A.
It was great working with Faisal at the OMC department, where I as a junior was able to learn the core skills necessary. Faisal's exposure and interest in various areas of the technology department has made him an asset for his organisation and he has played an important role in resolution of several critical level issues over the years.
KARRAR RIZVI
Faisal has shown remarkable support while working at the OMC-R at Telecard Limited. He has been delivering reports and statistical analysis and have been an expert in highlighting faults and alarms due to various situations occurring at runtim. He has also been supervising activities on vaious RBS sites by being part of the OMC and have indicated and managed the technicalities and conveyed and verified the link establishment and end-to-end connectivity. He is ambitious and a very hardworking diligent candidate and have presented himself as an active participating member in the team. I am glad to have worked alongside him and wish him all the best and success in future endeavours
Credentials
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Agile Scrum Master(ASM®)
SimplilearnAug, 2022- Sep, 2024 -
Business Analytics with Excel
SimplilearnJul, 2022- Sep, 2024 -
CAPM® Certification Course
Simplilearn
Experience
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SIAR Digital
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Pakistan
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Advertising Services
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1 - 100 Employee
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Assistant Manager Customer Services
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Jan 2023 - Present
Researching Brand products and Policies. Focus on ecommerce conversion and guiding the customer towards purchasing. Providing the internal teams visibility on core customer complaints and concerns to help improve the overall journey towards conversion and eliminate any roadblocks from the customer end. Coordinate and delegate the task to the appropriate person of the team. Providing customers information about products and services including pricing, availability, delivery options, and order status. Providing customer support via email, phone, or social media channels such as Facebook or Instagram. Responding to questions about products, shipping, returns, exchanges, and other topics. Providing customer service and troubleshooting issues with various ecommerce platforms such as Shopify / Internal platforms. Creating and maintaining records of customer interactions with the company or its affiliates. Handling returns, exchanges, and other customer service issues related to online purchases including timely escalations where necessary. Ensure all tasks are completed within set KPIs. Show less
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GSS Services (Pvt.)Ltd
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Pakistan
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Wholesale Import and Export
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1 - 100 Employee
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Sales Team Lead
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Dec 2022 - Jan 2023
To manage the team to achieve sales and revenue targets on a daily weekly and monthly basis. Responding to customer questions and queries in a timely manner. Review seller ratings on all e-commerce accounts, ensuring that all communication with customers is conducted in a manner that will maintain and/or increase ratings. To ensure that all sold items are dispatched in a prompt and efficient manner, maintaining regular communication with the customer in the event of any delays. To complete all of the relevant paperwork for each sale for internal records and external audit purposes, this should include an invoice to accompany each sale. To identify other marketing mechanisms including social media to raise awareness and promote brand. To keep abreast of online trends and to maximize the potential of sales. To actively participate in processes and procedures that support good stock control, including stock taking and recording of stock levels. To maintain accurate records of items sold on line, reconciling sales to withdrawal of funds from online trade. Managing a team of volunteers to work with the online operation. To plan and allocate work to the team on a daily basis dependent on the days priorities. To train the team in agreed activities to support the development of brand. To oversee and check the work of the team regularly to ensure that high quality standards are maintained and assist in the development of the team members skills. Show less
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TCS Private Limited
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Pakistan
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Transportation, Logistics, Supply Chain and Storage
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700 & Above Employee
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Key Accounts Executive (Corporate) – Sales
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Sep 2018 - Dec 2022
Managing a portfolio of key corporate accounts by establishing rapport with customers and ensuring client needs are recognized and met.Acquire a thorough understanding of key customer needs and provide a solution (in collaboration with respective functional teams) that includes end-to-end supply chain advisory in accordance with their needs.Contribute to generating new sales that could turn into long-term relationships.Develop trust relationships with a portfolio of major clients to ensure they do not turn to competition.Build mutually beneficial and strong working relationships with existing customers and prospects for cross-selling and up-selling.Leading and managing a cross-functional team of individuals for swift movement of shipments from pickup till delivery and after-sales support. Show less
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Team Lead (Acting) – Web Desk
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Jan 2018 - Sep 2018
Lead a team of eight members and assist them in drafting emails to achieve the aimed goals.Propose process improvement and pre-emptive corrective actions. Also, arrange counseling of team members to ensure the quality.Handle the escalated cases through e-mails and phone calls which are given by the higher management (Senior Manager, Director or CEO).Responsible for quality assurance evaluation of the emails to maintain the level of service and generation of monthly ABU.
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Customer Care Executive – Web Desk
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Jul 2016 - Dec 2017
As an E-Channel Executive, I was responsible for corresponding with customers through emails regarding their inquiries about products & services which includes providing rates, delivery time, drop ship items and various marketing promotional services and to handle and resolve complaints by routing it to the correct channel for prompt actions.Effectively managed emails influx on customercare@tcs.com.pk, cs@yayvo.com & care@sentimentsexpress.comAwarded ‘Champion of the Month’ award thrice in a year based on high-level customer service and outstanding communication. Show less
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Customer Care Officer
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Jan 2016 - Jul 2016
As a complaint management officer, I was assigned task of liaising with NWD operations for resolving customers’ complaints/requests regarding their shipments and communicating the outcome.Meeting customers in-person to resolve their queries/complaints with respect to their consignments.
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Federal Urdu University of Arts, Science & Technology, Karachi
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Pakistan
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Education Administration Programs
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1 - 100 Employee
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Visiting Faculty, Supply Chain Management
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Apr 2019 - Sep 2019
Taught MBA 5th semester students Supply Chain Management. Taught MBA 5th semester students Supply Chain Management.
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TeleCard Limited
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Pakistan
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Telecommunications
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200 - 300 Employee
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NOC Engineer, Wireless Network Operations Department
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Mar 2012 - Jan 2016
Performed Operation & Maintenance functions including investigation of faults and identifying the cause and possible solutions on business critical machines in order to ensure continuous operation of the network. Installation of required softwares/applications on business critical servers. Handling all the complaints / requests regarding services. Liaise with concerned authorities for media related issues.Preparation of daily/weekly reports to monitor statistics of Traffic, Utilization, Congestion, Coverage and Quality for verification of Network health & identification and solution to problems.Provides training to the staff. Show less
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OMC-R Engineer
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Apr 2007 - Mar 2012
Maintain network element BTS and handles malfunctions in order to ensure a continuous operation of the network. It comprises of both preventive & corrective maintenance. Perform O&M functions including investigation of faults and identifying the cause and possible solutions on BSS and microwave equipment. Monitor statistics of Traffic, Utilization, Congestion, Coverage and Quality for verification of Network health & identification and solution to problems. Installation & commissioning of BTS and MW equipment. Addition/deletion of new/existing site/sector/carrier to BSC. Liaise with concerned interconnect authorities for media related issues. Performing periodic backup and administrative tasks of BSS Server Data. Preparation of daily/weekly RAN & Transmission reports to identify the reasons and proposed solutions for their rectification. Show less
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Education
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2010 - 2014
Institute of Business Management
MBA, Finance, Supply Chain Management -
2005 - 2006
University of Karachi, Karachi
M.Sc, Applied Physics; Electronics -
2003 - 2004
University of Karachi, Karachi
B.Sc, Statistics
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