Experience

Zain Telecommunications

• United Arab Emirates
• Telecommunications
• 1 - 100 Employee

• Customer Service Representative

  • Dec 2018 - Present

  Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions. Interface daily with internal partners in accounting, field services, new business, operations and consumer affairs divisions.



Le Méridien Hotels & Resorts

• Hospitality
• 700 & Above Employee

• Reservation Agent

  • Mar 2016 - Dec 2018

  Courteous, self-motivated and detail-orientated Hotel Reservations Agent with nearly 2 years of experience exercising a high level of commitment to exceptional customer service in hotel settings. Brings a positive energy to workplace and and functions well in a fast-paced high volume environment. Strong ability to capture as high-dollar reservations by utilizing selling techniques effectively.