Experience

Hebatullah Bros LTD

• Kenya
• Wholesale Building Materials
• 1 - 100 Employee

• Operations Manager

  • Mar 2023 - Present

  Overseeing and managing daily operations at a glass processing company. Implementing and improving work processes to enhance efficiency and productivity. Ensuring adherence to quality standards and timely delivery of products. Coordinating with various departments, including accounts, sales, processing, warehousing, logistics, and procurement to streamline operations and achieve company goals. Leading a team of employees and providing guidance and support for their professional developments. Collaborating with vendors and suppliers to maintain effective relationships and manage inventory. Handling customer inquiries, complaints, and resolving issues promptly to ensure customer satisfaction. Show less



LG Electronics

• South Korea
• Computers and Electronics Manufacturing
• 700 & Above Employee

• Merchandise Specialist

  • Oct 2020 - Jun 2022

  Led trade marketing and sales strategy in the B2C business nationally. Ensured sales team's KPIs achievement and distributor ROI. Coordinated between company vendors and distributors to ensure timely product display and sale. Played an active role in re-launching LG B2C business in Pakistan, especially in interior Sindh province. Led trade marketing and sales strategy in the B2C business nationally. Ensured sales team's KPIs achievement and distributor ROI. Coordinated between company vendors and distributors to ensure timely product display and sale. Played an active role in re-launching LG B2C business in Pakistan, especially in interior Sindh province.



ibex

• United States
• Outsourcing/Offshoring
• 700 & Above Employee

• Customer Service Representative

  • Jun 2019 - Sep 2020

  Handled online operations for different companies. Resolved customer and company queries in a timely manner. Updated daily targets and maintained day-to-day work records. Proficient in using Microsoft Office, WordPress, Zendesk, Oracle, and CRM software. Successfully managed campaigns for K-Electric, UNICEF Covid-19, Careem transport, and Olx. Handled online operations for different companies. Resolved customer and company queries in a timely manner. Updated daily targets and maintained day-to-day work records. Proficient in using Microsoft Office, WordPress, Zendesk, Oracle, and CRM software. Successfully managed campaigns for K-Electric, UNICEF Covid-19, Careem transport, and Olx.



Dereyah East Ventures LLC (Abdullah Saad Al Rashed Group)

• United Arab Emirates

• Procurement Manager & Merchandizing Property Construction

  • Dec 2014 - Jan 2019

  Dealt with suppliers and contractors. Ordered new products as requested and prepared purchase orders. Negotiated with suppliers for the best prices. Collected quotations and made comparative statements. Updated daily maintenance records and organized maintenance operations. Coordinated refurbishment plans and supervised technical staff. Managed a team of 15 technicians and subcontractors. Handled customer complaints and queries. Dealt with suppliers and contractors. Ordered new products as requested and prepared purchase orders. Negotiated with suppliers for the best prices. Collected quotations and made comparative statements. Updated daily maintenance records and organized maintenance operations. Coordinated refurbishment plans and supervised technical staff. Managed a team of 15 technicians and subcontractors. Handled customer complaints and queries.



Noah Publication

• Defence Phase 2 Karachi.

• Office / Research Assistant

  • Sep 2012 - Oct 2014

  Trained and managed a team of research associates for market research activities. Assisted the accounting team with account receivables and invoicing. Wrote articles content. Dealt with national and international clients for company marketing through telephone and emails. Attended conferences and events to generate leads for business growth. Proactively assisted managers and directors in generating leads for business growth. Trained and managed a team of research associates for market research activities. Assisted the accounting team with account receivables and invoicing. Wrote articles content. Dealt with national and international clients for company marketing through telephone and emails. Attended conferences and events to generate leads for business growth. Proactively assisted managers and directors in generating leads for business growth.



79s Production House

• Defence Phase 5 Karachi

• Art Coordinator

  • Feb 2011 - Aug 2012

  Duties: Arranging Meetings. Events. Telefilms. Marketing. Duties: Arranging Meetings. Events. Telefilms. Marketing.



Philip Morris International

• Switzerland
• Tobacco Manufacturing
• 700 & Above Employee

• Brand Ambassador

  • Jan 2010 - Jan 2011

  Duties: Represented the products for market evaluation. Demonstrated the values instills in the products throughout the sales force Engaged and interact with consumers to create a demand for products Promoted products and services Represented and promoted the brand Measured and reported the performance Managed the day to day promotions for an increase in sales revenue Duties: Represented the products for market evaluation. Demonstrated the values instills in the products throughout the sales force Engaged and interact with consumers to create a demand for products Promoted products and services Represented and promoted the brand Measured and reported the performance Managed the day to day promotions for an increase in sales revenue