Experience

NM

• Afghanistan
• Advertising Services
• 100 - 200 Employee

• Senior IT Operations Specialist

  • Feb 2017 - Present

  Administer and Operate Cisco & Aruba Network in the level of Switching/ VLANs configurations and upgrading• Report and raise RFCs and Change requests to enhance services• liaise with vendors for systems & hardware upgrades.• Administer Active Directory Services resources including user accounts, groups & GPO’sManagement• Administer and Operate Endpoints Protection such as Symantec

• System Engineer

  • Jan 2015 - Feb 2017

  • Exchange Databases whitespace cleanup (Free whitespace process)• Managing Exchange administrative tasks such as creating, adding, modifying and deleting group mailboxes and email accounts.• Administer Microsoft SCCM 2012 including creating task sequence, application deployments (collections, advertisements, and PowerShell scripts) and applying Windows security patches.• Acted as liaison with tier 3 engineers and escalate infrastructure related issues.• Fair knowledge on restore backup from tapes on Symantec NetBackup.

• Desktop Support Specialist

  • Mar 2010 - Dec 2014

  • Tier2 technical support, monitoring and troubleshooting across the company.• Prepare and implement helpdesk & Desktop support processes & scripts.• Managing the tickets and company’s assets through ServiceDesk system.



Emirates Computers

• Abu Dhabi

• Customer Support Engineer

  • Apr 2008 - Dec 2009

  • Started as a workshop technician in hardware parts, then moved to the field (customer premises: ADMA, FERTIL, ZADCO, MOI) where I got more hands on experience in installing and troubleshooting dell power Edge servers, desktops and notebooks hardware issues. • Started as a workshop technician in hardware parts, then moved to the field (customer premises: ADMA, FERTIL, ZADCO, MOI) where I got more hands on experience in installing and troubleshooting dell power Edge servers, desktops and notebooks hardware issues.



EXCEED IT Services

• United Arab Emirates
• IT Services and IT Consulting
• 200 - 300 Employee

• Trainee

  • Jun 2006 - Sep 2006

  • A three months program from university (June 2006 – Sep 2006), which offered me the opportunity to have a very good background about IT market, and how to build an IT career path, I was enrolled in several technical courses (Mentioned above) which supported me to start my career in IT. • A three months program from university (June 2006 – Sep 2006), which offered me the opportunity to have a very good background about IT market, and how to build an IT career path, I was enrolled in several technical courses (Mentioned above) which supported me to start my career in IT.