• Dec 2022 - Present

• Jan 2021 - Dec 2022

Manage specific Contact Center Service activities for designated Customers effectively and efficiently. Measure, monitor and evaluate the service level of all agents every 1 hour a day to ensure the achievement of targets set by clientsPlanning, monitoring, and evaluating the resolution of consumer complaintsResponsible for carrying out coordination in fostering solid teamworkResponsible for achieving a work target that has been set and in accordance with the rulesCoordinate all team activities in managing all activities Show less

• Jul 2019 - Dec 2020

Real time operational monitoring of all services in call center operations in handling traffic calls.Check attendance, adherence and find discrepancies in each call center agent.Menjalankan action plan/recovery plan saat terjadi peningkatan call.Check attendance, adherence and find discrepancies in each call center agent.Execute an action plan/recovery plan when there is an increase in calls.Reporting data weekly, monthly, compare data KPI Achievement Agent, QA, Forecaseting, Scheduleing Show less

• Feb 2019 - Jun 2019

answer complaints from customers to solve problems experienced by customers, and then provide solutions to these problems.

Account Officer

• Feb 2018 - Dec 2018

pemasaran produk bank berupa kartu kredit, pinjaman, KPR (Kredit Pemilikan Rumah), termasuk juga modal usaha. Nggak hanya itu, jabatan AO di bank juga wajib menganalisa nasabah mengenai usaha dan kemampuan bayarnya serta melakukan penagihan setiap akhir bulan pemasaran produk bank berupa kartu kredit, pinjaman, KPR (Kredit Pemilikan Rumah), termasuk juga modal usaha. Nggak hanya itu, jabatan AO di bank juga wajib menganalisa nasabah mengenai usaha dan kemampuan bayarnya serta melakukan penagihan setiap akhir bulan

Logistics Assistant

• Dec 2016 - Sep 2017