Experience

Nagoya Mansion Hotel and Residence

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Office Supervisor

  • Jan 2021 - Present

  • Welcome guests and greet them & Deliver excellent customer service, at all times. • Manage, and maintain the administration of all reservations, cancellations and no-shows, in line with company policy. • To select and block rooms for arriving guests, assist in escorting VIPs. • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities. • Welcome guests and greet them & Deliver excellent customer service, at all times. • Manage, and maintain the administration of all reservations, cancellations and no-shows, in line with company policy. • To select and block rooms for arriving guests, assist in escorting VIPs. • Keep up to date with current promotions and hotel pricing, to provide information to guests, on request, while maximizing bedroom sales opportunities.



I Hotel Batam

• Indonesia
• Hospitality
• 1 - 100 Employee

• Front Desk Attendant

  • Jun 2019 - Dec 2020

  ● Check-in and check-out the guest as per hotel standards. ● Handling guest calls and giving them information regarding the hotel facilities and surrounding area. ● Handling guest complains and trying to resolve them on time to avoid inconvenience for the guest. ● Blocking guest rooms prior to their arrival & according to their preference. ● Trying to sell rooms to walk In guest on high rate to increase hotel revenue. ● Updating all arrivals of the day in CID and making the report before leaving the duty. ● Handling cash transactions, credit card settlements, and city ledgers with perfection for a smooth check out. ● Taking guest feedback upon c/out to improvise the quality Show less



PHM Hotels

• Indonesia
• Hospitality
• 1 - 100 Employee

• Concierge

  • Dec 2018 - Jun 2019



Archipelago International

• Indonesia
• Hospitality
• 700 & Above Employee

• Concierge

  • Nov 2017 - Jun 2018



Accor

• France
• Hospitality
• 700 & Above Employee

• • Nov 2016 - Nov 2017

  As Concierge and Handle For Airlanes Crew.Giving passion for concierge team to be able to make happy our guest,know fastest routes And drive carefully, assist guest and bring the lagguage. If High Occupancy help Front Desk to Handle Check-in Smoothly

• • Nov 2016 - Nov 2016

  As Daily Worker Pre-Opening Housekeeping Team, within 187 Room, 7 Meeting Room & 1 Ballroom.