Experience

Bits & Bytes Technology

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Desktop Engineer L2

  • May 2014 - Present

   Configuration and installation of CCTV cameras.  Managing and troubleshooting of desktops computers.  Troubleshooting LAN environment  Installation, Configuration of Operating System such as Win Xp, Win Vista, Win 7,Win8, Win 10, Win2003 Server, Windows 2008 server.  Configuration and maintenance of Printers  Installation of Anti-virus software and regular updating.  Configuring e-mail clients MS-Outlook.  Assembling of PC’s & Peripherals, Solving the client Desktop related queries.  Maintain the peripherals, such as printers, that are connected to the network.  Troubleshooting of hardware problems.  Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required.  Create, change, and delete user accounts per request.  Overall responsibility for IT procurement.  Configuring Wireless Router.  Installation & configuration of Network Printer  Cabling & crimping for connecting network peripheral. Show less



Reliance Communication Ltd

• Mumbai Area, India

• Technical Support Executive

  • Mar 2012 - Apr 2013

   Supporting Broadband business through looking after the post sales service support to more than 250 Premium customers across various verticals like ISPs , Banking ,Oil & Gas & Manufacturing  To maintain quality of resolution of Premium Customer’s issues  Managing Tech desk – whose prime responsibility is to handle escalated faults & to give periodic updates to customer’s fault, to take follow-up with different work group and give resolution to customer with define ETR  Follow up with NOC, TX_NOC, Switch NOC and other internal departments for faster resolution and closure of complaints to maintain SLAs  Using tools such as Clarify, Clarity and Putty for testing of links status  Ensuring timely & value added updates to the customer in the fault process period  Escalating Long pending Faults to COMH/CNL/CTO/Field engineer’s Lead/Service assurance Lead through Out Calls and Email and getting issue resolve on priority  Responsible to expedite OFC related faults (optical fiber cuts) and other utility related issues  Analyze various performance reports and making monthly presentations with action plans for new development in NOC with respect to process. Show less



Tikona Digital Network

• Mumbai Area, India

• Field Engineer

  • Jan 2010 - Feb 2011

   Visiting new client’s location for demo purpose of companies product thereby convincing them and taking lead in selling companies product / services.  Installing new connections as per guidelines and educating customers about its usage  Visiting customer’s end for trouble shooting and fixing issues faced by customers while using company’s services  Technical troubleshooting at customer’s end in co-ordination with NOC so as to resolve complex network issues  Visiting new client’s location for demo purpose of companies product thereby convincing them and taking lead in selling companies product / services.  Installing new connections as per guidelines and educating customers about its usage  Visiting customer’s end for trouble shooting and fixing issues faced by customers while using company’s services  Technical troubleshooting at customer’s end in co-ordination with NOC so as to resolve complex network issues



Smart Computers

• Software Development
• 1 - 100 Employee

• Desktop Engineer

  • Feb 2007 - Jan 2008

   Develop new opportunities for handling service branch and maintain profitability.  Assembling of Laptop, desktop.  Printed Circuit Board level servicing and testing.  Quality checking of Printed Circuit Boards, Soldered joints, wire connectors etc.  Installing software and fault finding for operating system for windows xp, windows 2000, and windows 98.  Virus cleaning using MacAfee and Norton antivirus.  Use companies tools to track client contact information for AMC of notebook, communicate with potential clients, and perform other pre sales-related functions.  Clients end visits to attend fault calls and give complete resolution  Installing and Configuring LAN networks at clients end  Troubleshooting LAN related issues in accessing various shared medias  Configuring emails in Ms Outlook, Lotus Notes and Mozilla Thunderbird Show less