Fahim Bondare
Desktop Engineer L2 at Bits & Bytes Technology- Claim this Profile
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Bio
Experience
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Bits & Bytes Technology
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United States
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IT Services and IT Consulting
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1 - 100 Employee
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Desktop Engineer L2
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May 2014 - Present
Configuration and installation of CCTV cameras. Managing and troubleshooting of desktops computers. Troubleshooting LAN environment Installation, Configuration of Operating System such as Win Xp, Win Vista, Win 7,Win8, Win 10, Win2003 Server, Windows 2008 server. Configuration and maintenance of Printers Installation of Anti-virus software and regular updating. Configuring e-mail clients MS-Outlook. Assembling of PC’s & Peripherals, Solving the client Desktop related queries. Maintain the peripherals, such as printers, that are connected to the network. Troubleshooting of hardware problems. Perform ongoing performance tuning, hardware upgrades, and resource optimization as required. Configure CPU, memory, and disk partitions as required. Create, change, and delete user accounts per request. Overall responsibility for IT procurement. Configuring Wireless Router. Installation & configuration of Network Printer Cabling & crimping for connecting network peripheral. Show less
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Reliance Communication Ltd
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Mumbai Area, India
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Technical Support Executive
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Mar 2012 - Apr 2013
Supporting Broadband business through looking after the post sales service support to more than 250 Premium customers across various verticals like ISPs , Banking ,Oil & Gas & Manufacturing To maintain quality of resolution of Premium Customer’s issues Managing Tech desk – whose prime responsibility is to handle escalated faults & to give periodic updates to customer’s fault, to take follow-up with different work group and give resolution to customer with define ETR Follow up with NOC, TX_NOC, Switch NOC and other internal departments for faster resolution and closure of complaints to maintain SLAs Using tools such as Clarify, Clarity and Putty for testing of links status Ensuring timely & value added updates to the customer in the fault process period Escalating Long pending Faults to COMH/CNL/CTO/Field engineer’s Lead/Service assurance Lead through Out Calls and Email and getting issue resolve on priority Responsible to expedite OFC related faults (optical fiber cuts) and other utility related issues Analyze various performance reports and making monthly presentations with action plans for new development in NOC with respect to process. Show less
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Tikona Digital Network
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Mumbai Area, India
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Field Engineer
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Jan 2010 - Feb 2011
Visiting new client’s location for demo purpose of companies product thereby convincing them and taking lead in selling companies product / services. Installing new connections as per guidelines and educating customers about its usage Visiting customer’s end for trouble shooting and fixing issues faced by customers while using company’s services Technical troubleshooting at customer’s end in co-ordination with NOC so as to resolve complex network issues Visiting new client’s location for demo purpose of companies product thereby convincing them and taking lead in selling companies product / services. Installing new connections as per guidelines and educating customers about its usage Visiting customer’s end for trouble shooting and fixing issues faced by customers while using company’s services Technical troubleshooting at customer’s end in co-ordination with NOC so as to resolve complex network issues
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Smart Computers
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Software Development
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1 - 100 Employee
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Desktop Engineer
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Feb 2007 - Jan 2008
Develop new opportunities for handling service branch and maintain profitability. Assembling of Laptop, desktop. Printed Circuit Board level servicing and testing. Quality checking of Printed Circuit Boards, Soldered joints, wire connectors etc. Installing software and fault finding for operating system for windows xp, windows 2000, and windows 98. Virus cleaning using MacAfee and Norton antivirus. Use companies tools to track client contact information for AMC of notebook, communicate with potential clients, and perform other pre sales-related functions. Clients end visits to attend fault calls and give complete resolution Installing and Configuring LAN networks at clients end Troubleshooting LAN related issues in accessing various shared medias Configuring emails in Ms Outlook, Lotus Notes and Mozilla Thunderbird Show less
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Education
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KES English Medium High School