Experience

Holiday Inn Abu Dhabi Downtown

• Hospitality
• 1 - 100 Employee

• Guest Service Agent

  • Sep 2019 - Present

  Balancing the accounts from day shift. Managing front desk activity and handling guest check-ins and check-outs. Ensuring customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference. Handling customer requests and complaints and directing other employees or departments accordingly. Managing and updating all official documentation pertaining to the role. Ensuring that all end-of-day activities have been successfully executed by employees in all departments. Answering calls and queries related to potential booking. Show less



Capelli center

• United States
• Medical Practices

• Customer Service Representative

  • Jan 2017 - Feb 2019

  Customer Service Representative • Answer customer telephone regarding existing Memberships. • Balanced daily cash deposits and bank vault inventory with a zero error rate. • Respond to question and concerns about service, and escalate calls appropriately. • Consult with customers on options for services. • Consistently improve customer on options for services. • Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns. Show less



InterContinental Hotels Group (IHG®)

• India
• Retail
• 1 - 100 Employee

• Security Incharge

  • Mar 2014 - Nov 2016

  Security in-charge Secure premises and personnel by patrolling property ; monitoring surveillance equipment ; inspecting buildings, equipments and access points ; permitting entry. Obtains help by sounding alarms. Operates and monitor all systems within the CCTV room in an efficient manner ensuring that all work is undertaken in compliance with the operating procedures, legislation and code if practice. Provide an efficient and courteous radio and telephone answering service and deal efficiently with all inquiries. Show less