Senior merchandise buyer

• Jul 2020 - Present

customer service adviser

• May 2019 - Jul 2020

•Resolving customer complaints by competently gathering all the relevant information and records to ensure the query is resolved successfully. •Dealing within customer complaints • Resolving customer complaints by competently gathering all the relevant information and records to ensure the query is resolved successful •Account enquiries •Providing solutions to frustrated clients •Retain frustrated clients •Diagnose and solve queries •Forward invoice to client and upload to online system. •Advise client when vehicle will be ready for collection •prepare paperwork in advance for collection. •On collection, explain warranties, take payment, insure client completes necessary documents (surveys etc.). •Attend to all after sale queries immediately. •Attend to all escalations immediately. •Ensure compliance of 98% by logging and confirming of all calls made to clients and recording all communication with clients. •Ensure achievement of Hello Peter compliments monthly (Minimum 10- branch specific target). Show less

Administrative Assistant

• Nov 2017 - May 2019

• Online Orders • Booking deliveries • Filling of documentation • Managing deal sites • Invoicing • Delivery notes • Customer Queries • Sourcing new products • Managing Warehouse • Stock count • Assisting the Director • Dealing with entrepreneurs • Online Orders • Booking deliveries • Filling of documentation • Managing deal sites • Invoicing • Delivery notes • Customer Queries • Sourcing new products • Managing Warehouse • Stock count • Assisting the Director • Dealing with entrepreneurs

Front Office Manager

• Feb 2017 - May 2017

Assistant Fashion Designer- internship

• Jul 2016 - Aug 2016

internship with designer Stacey Tobin and Britany krull worked on patterns and garments attended people magazine Photoshop attending event invited to internship with designer Stacey Tobin and Britany krull worked on patterns and garments attended people magazine Photoshop attending event invited to

Switchboard Operator

• Nov 2014 - Jan 2015

front office receptionist setting out meeting and booking meeting rooms switchboard operator filing front office receptionist setting out meeting and booking meeting rooms switchboard operator filing