Junior Developer

• Apr 2023 - Present

Technical Support Engineer

• Dec 2019 - May 2023

• Provided technical and functional support of 43 fuel stations.• Monitored all fuel stations data connection reporting any abnormalities or disruptions.• Troubleshooting.• Diagnose and troubleshoot technical issues, including account setup and network configuration.• Track computer system issues through to resolution, within agreed time limits.• Research and identify solutions to software and hardware issues.• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers).• Coordinated logistics of the client support team, QA, and development teams to resolve software issues.• Implemented hardware, software, and system upgrade and weekly maintenance.• Aware of retail application services like WCF Forecourt service, EPS (Electronic payment service).• Support Installation and configuration DOMS PSS 5000 and Complete knowledge of forecourt configuration using tools PSS configurator (For forecourt configuration like Tank, Fulling point, pump bit setting , product & price configuration etc.) and Demo POS (For instant price change, pump decimal point, authorized pump, open & close pump, check fallback total etc.) aware about DOMS modules pump level.• Automatic Tank Gauging (ATG) system TLS 450 Plus programming and configuration. Show less